Billing Specialist

Location: Windsor, ON or Ottawa, ON. We offer in-office, hybrid, and remote work flexibility.

Who we are: HUB Customer Central (HCC) is a leading insurance hub in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. We are affiliated with HUB International, the 5th largest insurance brokerage in the world with 13,000 employees and more than 475 offices.

Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.

Are you: An effective communicator that enjoys interacting with prospective clients? Eager to learn and grow? Driven to succeed and excited about new challenges? This opportunity could be tailor-made for you.

The Billing Specialist is responsible for handling and completing billing related service requests while maintaining an effortless customer experience.

Responsibilities

• Respond to and process billing related enquiries or changes, utilizing appropriate resources within the applicable quality standards set by the company.
• Demonstrate and maintain a complete understanding of all carrier billing procedures and practices.
• Refer files requiring approval to the designated individual with recommendations for handling.
• Document all details of client requests and conversations in appropriate system, using the applicable templates.
• Manage daily workload in accordance with company standards.
• Exhibit accountability with regard to readiness in handling client contact opportunities.
• Respond favourably to all coaching and training provided and make use of self-coaching tools where available.
• Perform other duties as assigned.

Skills and Requirements

• High School Diploma
• Post-secondary education is an asset.
• Experience working in a customer service environment is preferred.
• Availability to work various shifts and days of the week as required in order to support the team and our clients
• Ability to handle fluctuating work volumes in a fast paced, customer focused environment.
• Ability to work independently and in a team environment.
• Ability to communicate clearly and concisely.

The Perks

• Group Health and Dental Benefits
• RRSP Company Matching Program
• Paid vacation, sick and personal days
• Employee discounts on personal home and auto insurance
• Corporate discounts on gym memberships and other services/products
• Company-paid Employee and Family Assistance Program
• Health and wellness initiatives
• Ongoing recognition programs and opportunities for advancement

Our Commitment:

• An environment that fosters continuous learning and improvement.
• A leadership team dedicated to your growth and success.
• To listen. Our employees have great ideas. We implement them.
• Appreciation of your efforts. Every day.

Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

Diversity matters to us. We’re committed to building inclusive teams in an equitable environment. In other words, you can be you. Such diversity allows us to cultivate a workplace where people of all backgrounds collaborate, contribute, and thrive.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we may assist you based on your individual needs. Please contact: hr@hubcustomercentral.com

Location: Windsor, ON or Ottawa, ON. We offer in-office, hybrid, and remote work flexibility.

Who we are: HUB Customer Central (HCC) is a leading insurance hub in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. We are affiliated with HUB International, the 5th largest insurance brokerage in the world with 13,000 employees and more than 475 offices.

Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.

Are you: An effective communicator that enjoys interacting with prospective clients? Eager to learn and grow? Driven to succeed and excited about new challenges? This opportunity could be tailor-made for you.

The Billing Specialist is responsible for handling and completing billing related service requests while maintaining an effortless customer experience.

Responsibilities

• Respond to and process billing related enquiries or changes, utilizing appropriate resources within the applicable quality standards set by the company.
• Demonstrate and maintain a complete understanding of all carrier billing procedures and practices.
• Refer files requiring approval to the designated individual with recommendations for handling.
• Document all details of client requests and conversations in appropriate system, using the applicable templates.
• Manage daily workload in accordance with company standards.
• Exhibit accountability with regard to readiness in handling client contact opportunities.
• Respond favourably to all coaching and training provided and make use of self-coaching tools where available.
• Perform other duties as assigned.

Skills and Requirements

• High School Diploma
• Strong computer skills.
• Post-secondary education is an asset.
• Experience working in a customer service environment is preferred.
• Availability to work various shifts and days of the week as required in order to support the team and our clients
• Ability to handle fluctuating work volumes in a fast paced, customer focused environment.
• Ability to work independently and in a team environment.
• Ability to communicate clearly and concisely.

The Perks

• Group Health and Dental Benefits
• RRSP Company Matching Program
• Paid vacation, sick and personal days
• Employee discounts on personal home and auto insurance
• Corporate discounts on gym memberships and other services/products
• Company-paid Employee and Family Assistance Program
• Health and wellness initiatives
• Ongoing recognition programs and opportunities for advancement

Our Commitment:

• An environment that fosters continuous learning and improvement.
• A leadership team dedicated to your growth and success.
• To listen. Our employees have great ideas. We implement them.
• Appreciation of your efforts. Every day.

Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

Diversity matters to us. We’re committed to building inclusive teams in an equitable environment. In other words, you can be you. Such diversity allows us to cultivate a workplace where people of all backgrounds collaborate, contribute, and thrive.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we may assist you based on your individual needs. Please contact: hr@hubcustomercentral.com

#WeAreHCC

Department Office Administration & ClericalRequired Experience: 1-2 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalent About Us

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.

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