Associate, Life Service
5 days ago
You are a dynamic individual with a passion for helping people by joining our fast-paced Life Service team at the RBC Insurance Advice Centre. As an Associate, Life Service you will interact with clients over the phone, providing them with insurance answers related to their policy details. Effectively answer inbound calls centered on updating, managing, and reporting of policy information to our clients – life and health policy owners and brokers
Respond to email inquiries related to their policies by both owners and brokers
Provide insurance assistance to clients based on their needs
Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely manner
Demonstrate a solid understanding of the policies and effectively communicate them to clients and brokers
Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8 am to 8 pm EST, to better help our clients
Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
private and quiet space, Internet connectivity, etc.)
Knowledge of insurance products & policies (Life and Health)
Call centre experience
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
Competitive pay and high-earning potential
All the tools, training, and team support you need to grow your business and career
Flexible work/life balance options
RBCI software tools to boost your productivity
Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy
Full time
Posted Date:
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Find out how we use our passion and drive to enhance the well-being of our clients and communities
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