Crypto Operations Specialist, Account Servicing

3 weeks ago

Toronto ON, Canada Robinhood Full time

About the team + role

The Crypto Operations team is passionate about delivering an excellent end-customer experience and mitigating firm risk while supporting cutting-edge crypto products. As a Crypto Operations Specialist on the Account Servicing desk, you’ll serve as a technical product expert and own processes critical to supporting Robinhood’s crypto product and its customers. You’ll work closely with our Crypto Product and Engineering teams to solve existing issues as well as prep and plan for new product and service launches. You’ll be expected to troubleshoot complex customer issues and will serve as the Customer Experience team’s point of contact on crypto-related customer inquiries and escalations.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do
  • Handling customer escalations, troubleshooting complex issues in Salesforce, and leading root-cause analysis of bug and issue reports
  • Proactively communicating with the CX and Engineering teams on various issues that crypto customers may face, developing and building solutions
  • Executing account actions as needed such as implementing or lifting trading restrictions, selling out customers’ crypto on their request when they are unable to, verifying residency, uploading tax documents, etc.
  • Performing routine operational tasks that are critical to daily operations of Robinhood’s business, working cross-functionally across products and teams.
  • Driving continuous improvement of products and the customer experience by gathering and analyzing data around contact drivers and common issues and reporting on these on a frequent basis
  • Developing and maintaining technical and non-technical documentation and playbooks (including customer-facing communications and internal documents such as SOPs) to assist with defining and explaining processes for both internal and external audiences
What you bring
  • Bachelor's degree or equivalent practical experience
  • Deep familiarity with cryptocurrency products and blockchain technology
  • 3+ years experience in an operations or customer support role at a financial services, fintech, or cryptocurrency company
  • Excellent written and verbal communication skills
  • Attention to detail and strong data-driven mindset and analytical skills
  • Crypto trading experience, preferably on multiple platforms
  • Data analytics experience building or optimizing custom reports and dashboards
What we offer
  • Market competitive and pay equity-focused compensation structure
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Annual lifestyle wallet for personal wellness, learning and development, and more
  • Lifetime maximum benefit for family forming and fertility benefits
  • Dedicated mental health support for employees and eligible dependents
  • Generous time away including company holidays, paid time off, sick time, parental leave, and more
  • Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
#J-18808-Ljbffr

  • Crypto Operations Specialist, Account Servicing

    3 weeks ago

    Old Toronto, Canada Robinhood Full time

    About the team + role The Crypto Operations team is passionate about delivering an excellent end-customer experience and mitigating firm risk while supporting cutting-edge crypto products. As a Crypto Operations Specialist on the Account Servicing desk, you’ll serve as a technical product expert and own processes critical to supporting Robinhood’s...

  • Crypto Operations Specialist, Account Servicing

    3 weeks ago

    Old Toronto, Canada Robinhood Full time

    About the team + role The Crypto Operations team is passionate about delivering an excellent end-customer experience and mitigating firm risk while supporting cutting-edge crypto products. As a Crypto Operations Specialist on the Account Servicing desk, you’ll serve as a technical product expert and own processes critical to supporting Robinhood’s...

  • Crypto Operations Specialist, Account Servicing

    3 weeks ago

    Old Toronto, Canada Robinhood Full time

    About the team + role The Crypto Operations team is passionate about delivering an excellent end-customer experience and mitigating firm risk while supporting cutting-edge crypto products. As a Crypto Operations Specialist on the Account Servicing desk, you’ll serve as a technical product expert and own processes critical to supporting Robinhood’s...

  • Crypto customer service agent

    7 days ago

    Toronto, ON, Canada EightSix Network Inc Full time

    We are a dynamic and innovative non-custodial cryptocurrency exchange, poised to make a significant impact in the world of digital finance. Role Description This is a full-time hybrid role for a Crypto Customer Service Agent at Zetatech Services Inc located in Calgary, AB. The Crypto Customer Service Agent will be responsible for providing excellent...

  • Crypto Quality Assurance Specialist

    3 weeks ago

    Toronto, ON, Canada Zetatech Services Inc Full time

    Role Description This is a part-time remote role for a Quality Assurance Specialist. The Quality Assurance Specialist will be responsible for conducting quality control and quality assurance checks, implementing Good Manufacturing Practices (GMP), managing quality control systems, and conducting quality audits. Your responsibilities will include: ...

  • Full-Stack Engineer

    7 days ago

    Ottawa, ON, Canada Crypto Recruit Full time

    Full-Stack Engineer - Guide Through Web3 The company is paving the way for web3 users to become web3 contributors.  In a space of immense speculation and infinite noise, the company guides users through web3, equipping them with on-chain credentials that prove the knowledge they’ve gained. The company uses these credentials to help top crypto projects...

  • Crypto Quality Assurance Specialist

    3 weeks ago

    Toronto, Canada Zetatech Services Inc Full time

    Role DescriptionThis is a part-time remote role for a Quality Assurance Specialist. The Quality Assurance Specialist will be responsible for conducting quality control and quality assurance checks, implementing Good Manufacturing Practices (GMP), managing quality control systems, and conducting quality audits.Your responsibilities will include:Designing and...

  • Crypto Quality Assurance Specialist

    2 weeks ago

    Toronto, Canada Zetatech Services Inc Full time

    Role DescriptionThis is a part-time remote role for a Quality Assurance Specialist. The Quality Assurance Specialist will be responsible for conducting quality control and quality assurance checks, implementing Good Manufacturing Practices (GMP), managing quality control systems, and conducting quality audits.Your responsibilities will include:Designing and...

  • Frontend Engineer

    4 days ago

    Ottawa, ON, Canada Crypto Recruit Full time

    The company is paving the way for web3 users to become web3 contributors. In a space of immense speculation and infinite noise, the company guides users through web3, equipping them with on-chain credentials that prove the knowledge they’ve gained. The company uses these credentials to help top crypto projects find the best participants for their...

  • Crypto Quality Assurance Specialist

    3 weeks ago

    Toronto, Canada Zetatech Services Inc Full time

    Role Description This is a part-time remote role for a Quality Assurance Specialist. The Quality Assurance Specialist will be responsible for conducting quality control and quality assurance checks, implementing Good Manufacturing Practices (GMP), managing quality control systems, and conducting quality audits. Your responsibilities will include: Designing...

  • Crypto Quality Assurance Specialist

    3 weeks ago

    Toronto, Canada Zetatech Services Inc Full time

    Role Description This is a part-time remote role for a Quality Assurance Specialist. The Quality Assurance Specialist will be responsible for conducting quality control and quality assurance checks, implementing Good Manufacturing Practices (GMP), managing quality control systems, and conducting quality audits. Your responsibilities will include: Designing...

  • Crypto Quality Assurance Specialist

    3 weeks ago

    Toronto, Canada Zetatech Services Inc Full time

    Role Description This is a part-time remote role for a Quality Assurance Specialist. The Quality Assurance Specialist will be responsible for conducting quality control and quality assurance checks, implementing Good Manufacturing Practices (GMP), managing quality control systems, and conducting quality audits. Your responsibilities will include: Designing...

  • Crypto Quality Assurance Specialist

    3 weeks ago

    Toronto, Canada Zetatech Services Inc Full time

    Role Description This is a part-time remote role for a Quality Assurance Specialist. The Quality Assurance Specialist will be responsible for conducting quality control and quality assurance checks, implementing Good Manufacturing Practices (GMP), managing quality control systems, and conducting quality audits.Your responsibilities will include: Designing...

  • Crypto customer service agent

    4 days ago

    Toronto, Canada Zetatech Services Inc Full time

    Company DescriptionWe are a dynamic and innovative non-custodial cryptocurrency exchange, poised to make a significant impact in the world of digital finance.Role DescriptionThis is a full-time hybrid role for a Crypto Customer Service Agent at Zetatech Services Inc located in Calgary, AB. The Crypto Customer Service Agent will be responsible for...

  • Product Manager, Crypto

    3 weeks ago

    Toronto, ON, Canada Robinhood Full time

    About the team + role As a Product Manager at Robinhood, you’ll be responsible for leading teams to develop products that improve the everyday lives of our customers. You’ll work with experts in data, design, engineering, marketing, operations and research to bring ideas to life that will help us democratize the financial system for all. As a Product...

  • Crypto customer service agent

    7 days ago

    Old Toronto, Canada EightSix Network Inc Full time

    We are a dynamic and innovative non-custodial cryptocurrency exchange, poised to make a significant impact in the world of digital finance. Role DescriptionThis is a full-time hybrid role for a Crypto Customer Service Agent at Zetatech Services Inc located in Calgary, AB. The Crypto Customer Service Agent will be responsible for providing excellent customer...

  • Crypto Quality Assurance Specialist

    3 weeks ago

    Toronto, Canada Zetatech Services Inc Full time

    Role Description This is a part-time remote role for a Quality Assurance Specialist. The Quality Assurance Specialist will be responsible for conducting quality control and quality assurance checks, implementing Good Manufacturing Practices (GMP), managing quality control systems, and conducting quality audits. Your responsibilities will include: Designing...

  • Crypto Quality Assurance Specialist

    3 weeks ago

    Toronto, Canada Zetatech Services Inc Full time

    Role DescriptionThis is a part-time remote role for a Quality Assurance Specialist. The Quality Assurance Specialist will be responsible for conducting quality control and quality assurance checks, implementing Good Manufacturing Practices (GMP), managing quality control systems, and conducting quality audits.Your responsibilities will include:Designing and...

  • Crypto Quality Assurance Specialist

    3 weeks ago

    Toronto, Canada Zetatech Services Inc Full time

    Role DescriptionThis is a part-time remote role for a Quality Assurance Specialist. The Quality Assurance Specialist will be responsible for conducting quality control and quality assurance checks, implementing Good Manufacturing Practices (GMP), managing quality control systems, and conducting quality audits.Your responsibilities will include:Designing and...

  • Crypto Quality Assurance Specialist

    1 hour ago

    Toronto, Canada Zetatech Services Inc Full time

    Role DescriptionThis is a part-time remote role for a Quality Assurance Specialist. The Quality Assurance Specialist will be responsible for conducting quality control and quality assurance checks, implementing Good Manufacturing Practices (GMP), managing quality control systems, and conducting quality audits.Your responsibilities will include:Designing and...