Communicator Technician
3 weeks ago
Reporting to the Division Chief of Communications, this position is the first point of contact for citizens reporting an emergency to Milton Fire and Rescue Services. This is a key role that provides the vital link between citizens requesting assistance in an emergency and fire department emergency responders. Communicator Technicians answer incoming calls to provide prompt, accurate dispatching of apparatus, firefighting and rescue equipment and personnel in order to stabilize a fire, disaster, hazardous conditions, and injuries through information, quality service, and proper utilization of resources.
Key Responsibilities
Under the direction of the Division Chief of Communications:
- Receive and process emergency calls
- Provide logistical support to the incident and Incident Commander
- Maintain radio communications
- Process incident documentation
- Maintain emergency communication centre equipment and facilities
- Maintain information systems
- Perform public relations and education
- Perform non-emergency administrative duties and training
- Maintain and monitor communications centre and facility security
- Demonstrate a commitment to personal and professional development
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