Vice President Customer Experience at AMZ Prep

Elevate customer engagement as Vice President of Customer Experience with AMZ Prep. This role drives net revenue retention across major accounts and builds business partnerships. As the VP of Customer Experience, you will own the net revenue retention strategy while serving as the executive sponsor for a select portfolio of enterprise accounts. Your focus will be on account health, revenue trends, and nurturing C-suite relationships. This role requires hands-on management, strategic expansion planning, and data-driven decision-making to mitigate churn effectively. Key Responsibilities:

• Own net revenue retention and account growth
• Serve as executive sponsor for strategic accounts
• Review performance metrics and address issues proactively
• Manage account P&L and pricing strategies
• Support Customer Success Managers on escalations

Requirements:

• 3-7+ years in customer experience leadership
• 5+ years managing teams in high-growth settings
• Proven track record in account management
• Experience in eCommerce, logistics, or supply chain
• Knowledge of CRM systems and data analytics tools

Lead AMZ Prep’s customer journey performance, ensuring alignment between operations and client needs. #J-18808-Ljbffr