Design Technician I

2 weeks ago

NouveauBrunswick, Canada Seneca Resources Company, LLC Full time
A NYC agency located in Long Island City, NY is looking for a Desktop Support Technician for a long term contract.

Candidates should be local and willing to work on site. This position will be on site in Long Island City, NY.

Pay rate range: $33.00/hr - $42.00/hr

Requirements and skills
  • Bachelor's degree in Computer Science or equivalent work experience
  • Hardware troubleshooting and repair
  • Strong Operating System troubleshooting knowledge
  • Microsoft Office Suite
  • Knowledge of Service Desk Software (ticketing system)
  • Knowledge of Conference Room AV equipment and SMART Boards
  • Strong Written and Verbal Communications
Responsibilities
  • Configure, rollout, and ongoing usability of computers, peripheral equipment and software within established standards and guidelines.
  • Troubleshoot hardware and software problems utilizing documentation, online assistance, and other staff members when necessary.
  • Works with Service Desk, Network Infrastructure and Server Support staff as appropriate to determine and resolve problems received from users.
  • Works with external vendor support services and systems to resolve technical problems with desktop and laptop equipment and software.
  • Escalate complex or troublesome issues to Level III technical support or to management for guidance when all Desktop Support resources have been exhausted.
  • Take ownership of tickets assigned to ensure proper follow-up and follow through on issues.
  • Updates Asset Management records as required.
  • Trains and orients staff on best practice use of hardware and software.
  • Recommends and/or performs upgrades and maintenance on systems to ensure longevity.
  • Follow and enforce agency/IT policies and procedures.
  • Efficiently manage daily work queue.
  • Lifting and transporting computer equipment (i.e., desktops, laptops, and printers).
  • Assist on special projects.
  • The person in this position provides technical support for desktop and laptop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
  • Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • The position utilizes one-on-one consultancy to agency staff and management.
  • The individual in this position also assists in the maintenance and testing of new computer-related equipment.
  • The position's responsibilities require independent analysis, communication and problem solving.
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