Leasing Agent

Job description

The Company

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Essential Duties & Responsibilities

Reporting to the Portfolio Manager, the Leasing Agent carries out the administration and execution of the day-to-day leasing services and strategies in all assigned residential property enterprises. The Leasing Agent is a highly responsible individual who enjoys a variety of tasks all while ensuring a high level of customer service is maintained at all times.

Location of Work

Falcon One - 10023 104 St NW, Edmonton, AB T5J 0A4

Located South of Jasper Avenue on Edmonton’s 104th Street Promenade, Falcon One connects downtown’s most sought-after street to the River Valley. Residents are just steps away from destination shopping, the world renowned 104th street summer farmers market, world class entertainment, sports, Rogers Place and downtown nightlife.

Leasing

• Responsible for ensuring all property management policies, procedures, and operations are executed to FirstService Residential Standards
• Participate in the full leasing process
• Maintain a comprehensive and up to date knowledge of the portfolio, including availability, vacancy, suite layouts, common areas, amenities, parking, etc
• Conduct regular market research surveys and provide input on pricing and strategy with a goal of maximizing revenue and minimizing vacancy loss
• Inspect all vacant suites on a regular to ensure they are in Rent Ready condition
• Develop all leads including telephone and email inquiries within three hours of being received with an objective to converting to “personal tours”; conduct “personal tours” with the prospective resident outlining the features and benefits of the area, property, and the value of living at the property.
• Ensure rental applications are reviewed and approved based on guidelines provided by Property Manager within 12 hours of receipt of application
• Conduct income verification and reference verification on applications
• Conduct credit checks using RentCheck
• Advise applicants within a timely manner of status of application
• Assist with managing the renewal and retention program including providing recommended pricing to Property Manager

Marketing

• Assist Marketing Manager with execution of property marketing and leasing plan
• Conduct regular market research surveys and provide input on pricing and strategy with a goal of maximizing revenue and minimizing vacancy loss
• Provide key input into the marketing program and maintain all marketing material to ensure it is up to date and current; be available to attend marketing campaigns such as open houses.
• Attend Community events to continue to build strong relationships within the community.

Customer Service

• Practice excellent resident relations through regular resident visits to ensure concerns and complaints are dealt with in a timely, professional manner to ensure long-term tenancies.
• Handle resident concerns an inquiries with a goal of 100% satisfaction.
• Respond to all resident inquiries concerns within a 48 hour window
• Foster a strong customer service culture amongst all team members
• Ensure resident move-ins and move-outs are efficient, timely and ensuring diligence on recoveries.

Administration and Reporting

• Provide updated and accurate vacancy reports to the Property Manager upon request.
• Issue and deliver notices such as violation notice, notice to enter, termination notices by approved method.
• Review weekly availability reports
• Review monthly reports as provided by Property Manager
• Ensure compliance with the Residential Tenancies Act in all procedures.
• Attend Community events to continue to build strong relationships within the community.

Office Management

• Complete administrative support as required, including courier and mail handling
• Maintain digital and physical filing systems within office, Yardi, and MS Teams environment
• Maintain all resident information in accordance with privacy regulations and legislation

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Health and Safety

• Ensure compliance with all legislation (Municipal, Provincial and Federal), including but not limited to: Residential Tenancies Act of Alberta, Alberta Labour Relations Code, Alberta Occupational Health and Safety Act, Alberta Minimum Housing and Health Standards, Alberta Fire Code
• Comply with all requirements when a Public State of Emergency is issued by municipal, provincial or federal authorities.
• Comply with regular fire and life safety standards including monthly testing and annual drills
• Ensure all trades comply with the health and safety policy.
• Immediately report any infractions, damaged equipment and hazardous conditions or equipment.

Supervisory Responsibility

• Indirect Supervision of up to 10 Team members

Education & Experience

• RECA License in Property Management required
• Experience in Retail Leasing an asset
• High School Graduate; Post-Secondary Education or industry experience required
• Resident Tenancies Act knowledge required
• ARM designation an asset but not required
• CPM designation an asset but not required
• Excellent customer service skills with at least five years of customer service work.
• Minimum three years’ experience in a fast paced office environment.
• Intermediate knowledge of MS Office and aptitude to learn new software programs.
• Experience using Yardi is an asset

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Work effectively in a team environment, with the ability to work independently
• Positive and energetic outlook, with the ability to work effectively under pressure
• Strong interpersonal skills
• Proven organizational skills; able to cope with changing tenant needs and deliver successful results within agreed upon time frames
• Excellent verbal and written communication skills
• Detail oriented; able to resolve problems using facts and sound reasoning
• 5th Class Operator’s License and personal reliable vehicle required.

Tools & Equipment Used

• Computer
• General Office Equipment
• Cell Phone
• Tablet

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Use of a keyboard
• Phone and face-to-face communication
• Sitting for extended periods of time
• Use of a computer
• General office equipment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.