IT & Systems Support Analyst

IT & Systems Support Analyst Position Overview: Our client, a well-established organization with a strong local presence, is seeking an IT & Systems Support Analyst to join their team. This is a diverse, hands-on role blending technical support, systems analysis, and database administration. You'll be the go-to resource for keeping technology running smoothly while optimizing systems and processes that drive the business forward. If you enjoy solving problems, streamlining systems, and wearing multiple technical hats in a fast-paced environment this role is for you. Key Responsibilities: Systems Analysis & Process Optimization Analyze and document business processes to identify opportunities for improvement. Collaborate across departments to align enhancements with ERP system capabilities. Design and map workflows using tools like Visio or Lucidchart. Develop and maintain detailed technical documentation and process standards. Support ERP implementation efforts including data migration, testing, and user training. Generate reports and insights to support data-driven decision-making. Database Administration Manage Microsoft SQL Server and Azure SQL databases, ensuring connectivity and performance. Design and maintain database structures, tables, views, and stored procedures. Optimize query performance and indexing for maximum efficiency. Oversee database security, backups, and recovery processes. Create ad-hoc reports and custom data views as needed. IT Support & Infrastructure Maintenance Install, configure, and maintain hardware, software, and networking systems. Provide technical support for internal users, including troubleshooting and issue resolution. Manage user onboarding/offboarding, access controls, and system documentation. Support system upgrades, patches, and maintenance schedules. Collaborate with external vendors to ensure optimal system performance. Maintain and monitor servers and key systems, including ERP platforms. Qualifications: 2+ years of experience in IT support or system maintenance. Strong proficiency with Microsoft SQL Server and Azure SQL . Solid understanding of ERP systems , integration, and workflow documentation. Experience with data modeling , query tuning, and performance optimization. Familiarity with database security , backup, and disaster recovery best practices. Excellent communication skills and ability to collaborate across teams. Bachelor's Degree in a related field (preferred). Ideal Candidate: A practical, solution-oriented problem solver. Comfortable balancing day-to-day support with long-term system improvement. Organized and detail-focused, able to manage multiple projects simultaneously. Collaborative, professional, and customer-service driven. Thrives in an on-site, fast-paced work environment. Rewards: Competitive base salary (commensurate with experience) Extended health and dental benefits Disability and life insurance On-site parking Career development opportunities in a stable, growth-oriented organization Job Type: Full-time (On-site - Winnipeg, MB) Schedule: Monday to Friday, 8-hour shift To Apply: Please complete our confidential online registration at to be considered for this opportunity, or send your resume (in Word format) directly to Mike Richardson, IT Consultant , at , quoting IT & Systems Support Analyst in the subject line. To view other opportunities currently available, visit our career portal. We thank all applicants in advance; however, only those best meeting our client's requirements will be contacted. All other resumes will be kept on file for future consideration.