Practice Manager

2 weeks ago

Ontario, Canada NVA Canada Full time

Manning Equine Veterinary Services is a busy 5 veterinarian practice, situated on 100 picturesque acres in Erin Township. We provide ambulatory care to Southern Ontario, focused around our local international horse show venues, and also travel to various parts of Ontario to provide specialty services to our clients. We have a special focus on sports medicine, rehabilitation and reproduction, but also care for pleasure horses for the duration of their lives. We are centrally located to multiple referral hospitals for further diagnostics when necessary.

Our clinic is comprised of 21 stalls in a modernized facility with an in-house laboratory and treatment areas including a non-inhalant surgery stall. We also offer a variety of turnout options such as individual grass paddocks, round pens for restricted turnout and lush grass pastures equipped with large run-in sheds for resident broodmares. The property hosts about 50 horses on site at any given time of the year.

Our facilities include a large indoor arena with European waxed footing, a large sand ring with natural sand footing and a grass jumping ring.

Our Services Include

  • Ambulatory Preventative and Emergency Medicine
  • Consultation for International purchases
  • Medical Management of Colic
  • Non-inhalant Surgeries
  • Injury Rehabilitation
  • Post-surgical Care
  • Fresh and Frozen Semen Breeding
  • Mare and Foal Care

We are searching for a Practice Manager to join our busy and growing practice. The Practice Manager is a leader and an integral member of the veterinary practice management team. The Practice Manager partners with the Managing Veterinarians and owners to provide a smooth and profitable operation by driving revenue and managing costs while creating a practice culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the Practice and cultivating a supportive and collaborative team environment.

Duties and Responsibilities

Leadership and Planning

  • Develops and executes growth strategy in conjunction with Managing Veterinarians and owners.
  • Establishes goals for the practice and staff.
  • Analyzes and improves systems, policies, and processes.
  • Acts as a champion for change and identifies, documents, shares, and promotes best practices.
  • Participates in the planning and budget maintenance process.
  • Creates the practice schedule and manages labor costs to budget.

Financial

  • P&L Responsibility - Analyzes the financial health of hospitals and diagnoses financial issues using appropriate reports.
  • Ensures payroll is accurately completed and submitted for all practice staff.
  • Manages accounts receivable and cash on hand, including performing invoice audit reviews.
  • Manages practice inventory and controls facility and administrative costs.
  • Performs other duties essential to the performance of the practice as assigned.

People Management

  • Partners with the Managing Veterinarians to address staffing needs including hiring, training, reviewing, disciplining of staff & maintains employee files. Provide coaching and feedback to staff.
  • Implements performance-based incentive and rewards and recognition programs when applicable.
  • Manages staff, including ambulatory staff and satellite staff if applicable.

Operations

  • Oversees employee benefits program and practice insurance plans.
  • Develops and implements practice policy, including DEA/Controlled Substances and OSHA compliance.
  • Monitors equipment and computer systems, works with local and centralized resources to resolve technical systems/equipment issues and ensure proper maintenance.
  • Manages a fleet of vehicles; assures maintenance is performed on vehicles.
  • Tracks and maintains current licensures for all DVMs.
  • Oversees vendor relationships.

Client Service

  • Demonstrates and reinforces the highest level of client service.
  • Resolves client issues and escalations and oversees client follow-up communication.
  • Drives client visits through strategic client communication and local marketing efforts.
  • Develops strategic marketing plan to engage veterinarians in the community through various events.
  • Manages the overall reputation of the practice through social media, online marketing campaigns, and local marketing and community efforts.

Qualifications

  • Must love horses
  • Bachelor’s degree in business or related degree is preferred.
  • 3-5 years of experience in a manager role, including customer service experience.
  • Experience in a veterinary practice or equine/mixed animal practice setting in positions of increased responsibility is a plus.
  • Multi-functional and multi-site operations including budget and labor management.
  • Manage time and tasks appropriately and remain flexible with assigned duties. Delegate responsibility and achieve results with practice team members.
  • Staff management includes coaching, developing, and motivating staff.
  • HR policies and protocol development.
  • Reporting and data analysis.
  • Problem solving and resolution management skills. Make decisions confidently and effectively.
  • Customer service strategies and effective marketing techniques.
  • Interpersonal skills with staff and clients. Model a professional and courteous manner with staff and clients.
  • Basic computer skills i.e. Microsoft Office suite. Previous practice management software knowledge preferred.
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