Customer Care Representative
2 weeks ago
Customer Support Agent 3 month contract + extensions Remote - Flexible 40 hour work week - must be okay working one day on the weekend Rate: 20/hour + benefits + 4% accrued vacation pay Required Skills & Experience • Exceptional communication and customer service skills • Owns a laptop and has a designated workspace at home • Strong affinity for technology and applications • Proficiency in written and verbal English • Bilingual - French and English is ideal • Availability to work one weekend day and overtime if necessary • Experience with Microsoft Office • Resourceful, self-starter and self-motivated • Problem solver, thinking quickly and creatively to resolve issues. Adaptable and quick to learn new systems and processes in dynamic work environments. Nice to Have Skills & Experience • Experience in loyalty programs, including guest handling • Background in analytics, technology, live chat, phone lines, or IVR Certificate or diploma preferred • Experience in Hospitality and/or guest care Job Description We are seeking a dedicated Digital Customer Support Agent to join our team for a three-month contract, with the potential for extension. The successful candidate will be responsible for managing guest care tickets via email, addressing a variety of issues, while maintaining productivity and service levels. Additionally, this individual will be responsible for the training and development of new team members. The role may require working afternoon, evening, and weekend shifts. Responsibilities • Answering guest care tickets via email or social media. • Resolving an average of 300 tickets per week, average of 7 per/hour • Offering solutions and following up to ensure resolution of guest requests - reaching CSAT of 80%• Identifying high risk complaints and escalating through the appropriate procedure to supervisors. • Adhering to guidelines, escalation procedures, and tagging system. Meeting performance metrics as productivity, quality, reply time and customer satisfaction.
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Customer Care Representative
2 days ago
Canada Sonova International Full timeAre you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations?If so, we think you belong here at Connect Hearing as a Customer Care Representative Who we are:Connect Hearing Canada is one of the strongest...
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Customer Care Representative
2 weeks ago
Canada Insight Global Full timeCustomer Support Agent 3 month contract + extensions Remote - Flexible 40 hour work week - must be okay working one day on the weekend Rate: 20/hour + benefits + 4% accrued vacation pay Required Skills & Experience • Exceptional communication and customer service skills • Owns a laptop and has a designated workspace at home • Strong affinity for...
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Customer Care Representative
2 weeks ago
Canada Insight Global Full timeCustomer Support Agent 3 month contract + extensions Remote - Flexible 40 hour work week - must be okay working one day on the weekend Rate: 20/hour + benefits + 4% accrued vacation pay Required Skills & Experience • Exceptional communication and customer service skills • Owns a laptop and has a designated workspace at home • Strong affinity for...
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Customer Care Representative
2 weeks ago
Canada Insight Global Full timeCustomer Support Agent 3 month contract + extensions Remote - Flexible 40 hour work week - must be okay working one day on the weekend Rate: 20/hour + benefits + 4% accrued vacation pay Required Skills & Experience • Exceptional communication and customer service skills • Owns a laptop and has a designated workspace at home • Strong affinity for...
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Customer Care Representative
2 weeks ago
Canada Insight Global Full timeCustomer Support Agent 3 month contract + extensions Remote - Flexible 40 hour work week - must be okay working one day on the weekend Rate: 20/hour + benefits + 4% accrued vacation pay Required Skills & Experience • Exceptional communication and customer service skills • Owns a laptop and has a designated workspace at home • Strong affinity for...
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Customer Care Representative
2 weeks ago
Canada Insight Global Full timeCustomer Support Agent 3 month contract + extensions Remote - Flexible 40 hour work week - must be okay working one day on the weekend Rate: 20/hour + benefits + 4% accrued vacation pay Required Skills & Experience• Exceptional communication and customer service skills• Owns a laptop and has a designated workspace at home• Strong affinity for...
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Customer Service Representative
1 week ago
Canada AlgaeCal Full time €52,000Career with a heart! If you like helping people, and you want to feel supported in your work –– this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones – and they’re scared they might break at any moment. But after talking with YOU, their fear will melt away. We call our...
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Customer Service Representative
1 week ago
Canada AlgaeCal Full time €52,000Career with a heart! If you like helping people, and you want to feel supported in your work –– this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones – and they’re scared they might break at any moment. But after talking with YOU, their fear will melt away. We call our...
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Customer Service Representative
1 week ago
Canada Fix Network World Full timeCollision Repair Experts is looking for a Customer Service Representative! As a Customer Service Representative, you will act as brand ambassador and provide positive brand experience to all customers. The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The Customer Service...
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Customer Service Representative
1 week ago
Canada Fix Network World Full timeCollision Repair Experts is looking for a Customer Service Representative! As a Customer Service Representative, you will act as brand ambassador and provide positive brand experience to all customers. The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The Customer Service...
