Logistician I

3 weeks ago


Richmond BC, Canada Canaan Group Full time

Ocean Logistics Coordinator Company Description:
Canaan Group is a vertically integrated logistics company with a global reach of over 53 offices worldwide. We consult, liaise and provide logistics solutions for companies to move and transport products throughout the world. Through hard working, persistence and creativity, Canaan Group has grown constantly to become one of the largest privately owned Canadian logistic company. The Ocean Logistics Coordinator plays a pivotal role in managing customer experiences in international ocean freight. Reporting to the Ocean Freight Manager, this position is responsible for coordinating the shipping process to ensure efficient, effective, and result-based shipping solutions. The Ocean Logistics Coordinator will maintain daily communication with clients and vendors, fostering strong relationships to ensure exceptional service delivery.

Provide outstanding customer service to key accounts, responding to rate quotations, bookings, and inquiries in a timely and professional manner.
Offer effective shipping solutions that align with clients' specific needs, delivering exceptional customer experiences throughout the shipping cycle.

Key Account Management:
Develop and maintain relationships with key accounts acting as the primary point of contact
Oversee the shipping cycle
Export: from rate quotation to handing off to Document Team
Import: from rate quotation to cargo delivery or per Incoterms of shipment
Work collaboratively with internal departments and external partners to ensure smooth and efficient shipping operations.

Address any issues or challenges that arise during the shipping process with professionalism and a proactive approach to find effective solutions.
Maintain consistent and effective communication with key accounts, overseas agents, ocean carriers, and service providers to ensure transparency and smooth operations.
Work closely with our overseas agents, keeping them informed of shipment progress and coordinating their involvement in the shipping process.

Bachelor degree or diploma is required.
~2 years of experience and knowledge of International Ocean Freight
~ Experience and knowledge of International Ocean Exports is an asset.
~ Excellent English communication skills both verbal and written
~ Proficient computer skills; Microsoft office, email, internet explorer and ability to learn proprietary business software applications
~ Familiarization with shipping hazardous material preferred, but not required.
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