Instructional Designer

Job Title: Instructional Designer

Job ID: 20240397

Location: Greater Vancouver

Full/Part Time: Full-Time

Regular/Temporary: Regular

Marketing Statement

As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

Responsibilities

SUMMARY:

Works in collaboration with the clients, subject matter experts, leadership team, internal and external stakeholders and regulatory bodies to assess training needs and accomplish design, development and delivery of effective job-specific, technical and individual professional development training programs, tools and materials. Employs recognized adult learning principles and instructional design methodologies (e.g. ADDIE) to design and develop training material and programs to accomplish established learning objectives. Reviews, evaluates and maintains the effectiveness of existing online, instructor-led and blended learning programs to ensure accuracy of content and appropriateness of delivery method(s). Works with the Learning Management System (LMS) for purposes including course registration management, reports creation and generation, identifying learning patterns and learning gaps and recommending corrective actions for implementation. Uses a needs analysis process, determine learning objectives to achieve desired performance objectives, business outcomes and/or workforce behaviors -- recommending appropriate learning interventions/delivery methods. Generates and maintains documented and online course catalogue(s), communicating revisions to applicable stakeholders. Coaches instructors on instructional design principles and the use of developed training materials and provides feedback on instructional delivery. Provides general and non-technical training as and when required.

DUTIES AND RESPONSIBILITIES:

Works in collaboration with the clients, subject matter experts, leadership team, internal and external stakeholders and regulatory bodies to assess training needs and accomplish design, development and delivery of effective job-specific, technical and individual professional development training programs, tools and materials.

Employs recognized adult learning principles and instructional design methodologies (e.g. ADDIE) to design and develop training material and programs to accomplish established learning objectives. This includes departmental intranet website(s), course outlines, instructor guides, presentation, storyboards, brochures, video, help files, job aids, social learning platforms and learning guides using various authoring tools.

Reviews, evaluates and maintains the effectiveness of existing online, instructor-led and blended learning programs to ensure accuracy of content and appropriateness of delivery method(s) – initiating revisions as needed to ensure all such programs remain in alignment with learning objectives and expectations which includes but not limited to development, maintenance and monitoring of applicable assessment tools, including LMS evaluations, quizzes and exams, feedback forms and surveys (e.g. Kirkpatrick Model). Ensures the course evaluation at the completion of the course and forwards the outcomes to the Manager for review and analysis. Adapts instructional materials originally designed for instructor-led training to e-learning; including preparing e-learning material for stand-alone refresher training.

Works with the Learning Management System (LMS) for purposes including course registration management, reports creation and generation, identifying learning patterns and learning gaps and recommending corrective actions for implementation. Troubleshoots issues when needed by obtaining assistance from designated stakeholders which includes but not limited to service desk, LMS vendor etc., where required.

Uses a needs analysis process, determine learning objectives to achieve desired performance objectives, business outcomes and/or workforce behaviors -- recommending appropriate learning interventions/delivery methods (e.g. instructor-led training, e-learning, performance support tools, etc.).

Generates and maintains documented and online course catalogue(s), communicating revisions to applicable stakeholders as needed.

Coaches instructors on instructional design principles and the use of developed training materials and provides feedback on instructional delivery. Provides general and non-technical training as and when required.

Performs related duties as assigned, such being items of a minor nature that do not affect the value of the job.

Qualifications

EDUCATION:

Completion of an undergraduate degree in Instructional Design or Adult Education focusing on learning.

EXPERIENCE:

Minimum 5 (five) years of experience performing instructional design activities, including developing curriculum and training materials for classroom, blended, and online delivery in adult education or technical training/development in a corporate environment. Designing and developing e-learning training content using authoring tools such as Articulate Storyline, Adobe Captivate, Adobe Creative Suite, and media converters, audio editors and converters, video editing software. Designing and developing print-based training materials, such as instruction manuals, guidebooks, job aids, brochures, posters, and infographics. Administering the Learning Management System (LMS), including providing user support and troubleshooting. A further period of up to 6 (six) months on-the-job to gain in-depth knowledge of existing training programs and procedures.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

Work Designation

Hybrid

This position offers the flexibility of working both on-site and remotely within B.C.

Rate of Pay

Salary $7,977 - $9,593 per month (Actual salary offered will be commensurate with education, experience and internal parity).

The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.

How to Apply

Please click the 'Apply' button at the top right corner or go to to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Closing Date: Open until filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to

Equal Employment Opportunity

Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca #J-18808-Ljbffr

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