![Coralogix](https://media.trabajo.org/img/noimg.jpg)
Technical Support Engineer, Network Automation
2 weeks ago
Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%. We are seeking a Technical Support Engineer to become an integral part of our globally experienced team. The Technical Support Engineer position is pivotal, blending deep technical know-how with a strong commitment to customer satisfaction. This role involves assisting Coralogix customers by providing responses to technical inquiries, advising on solution architecture, and facilitating successful implementation and utilization of the Coralogix Platform.
Act as the primary contact for our customers regarding all technical issues.
Take full responsibility for customer support cases from initiation to resolution, prioritizing customer satisfaction throughout.
Build relationships and collaborate with technical stakeholders to encourage product adoption and growth.
Represent customer interests internally, serving as their technical advocate within Coralogix.
Enhance our knowledge base by developing documentation, video tutorials, and standard responses to frequently encountered issues.
Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
~ 3+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
~ BA/BSc degree in Computer Science or equivalent experience
~ Excellent communication skills in English
~ Proven work experience with ELK (Elastic-search/Logstash/Kibana) or OpenTelemetry
Python, Perl, Ruby
Experience in SAAS B2B software companies
This is a remote position, open exclusively to candidates based in Canada.
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