Head of Product

London, UK / Ghent, Flemish Region / Amersfoort / Toronto, Canada

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape.

Our meticulously crafted solutions provide a multitude of benefits:

Growing Sales: Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times.

Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.

Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.

Dynamic Team and Values

Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.

Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey.

Department Focus

Welcome to the epicentre of the digital ordering revolution—Deliverect. Within our Product Department, we stand unwavering in our dedication to consistently and efficiently deliver groundbreaking solutions to the global marketplace. Our mission is more than a goal; it's a commitment to bridging the gap between customers and the businesses they hold dear.

Whether streamlining digital ordering for delivery or on-premise service, we are the architects of tools that empower businesses to flourish in our swiftly evolving digital landscape. Behind the scenes, our engineers, designers, and product managers are fueled by boundless passion and innovation, perpetually pushing the boundaries of what's possible. In our world, the word "impossible" finds no home.

We're not just thinkers; we're doers on a grand scale, acting on ideas that create fresh and improved ways to serve our customers. Our products, relied upon by businesses across the globe, represent our integral role in their success—a role we take immense pride in.

Our commitment goes beyond crafting products; it's about creating experiences. User-friendly, dependable, and scalable, we design and build technology that empowers without overwhelming, always keeping simplicity and user-friendliness at the forefront. Join us in the Product Department, where innovation is not just a buzzword—it's our way of life.

Your Impact

As Head of Product at Deliverect, a beacon in the online ordering sphere, you are entrusted with the helm of product strategy, guiding our ventures towards expansive global growth and securing a dominant market position. With a visionary approach, you will craft the roadmap, significantly influencing our product's journey from enhancing customer satisfaction to introducing groundbreaking features that reinforce our market stance.

In this role, you will lead a global team of 17 across our product hubs in London, Toronto, Ghent, Amersfoort, and Dubai, showcasing your proven track record of over 5+ years in managing and leading global teams. Your leadership will be pivotal in developing and executing a strategy to hit $100 million ARR within a two-year span, focusing on feature prioritization to elevate the user experience, boost customer lifetime value, and cater to emerging market demands.

• Strategic Leadership: Directing the product development lifecycle to align with strategic ambitions.
• Data-Driven Insights : Utilizing data analysis to shape decisions, ensuring we stay ahead of market competition.
• Effective Communication: Facilitating interactions with internal teams and external partners through digital platforms for seamless collaboration.
• Visionary Presentations: Leading presentations to communicate vision and progress with passion and clarity.
• Cross-Functional Collaboration: Working alongside engineering, marketing, and sales to synchronize product strategies with company objectives.
• Innovative Problem-Solving: Addressing product challenges with a strategic approach to forge effective solutions.
• Market Adaptability: Keeping pace with rapidly evolving technology trends within the SaaS domain and continuously integrating market feedback into our strategies.

• Demonstrated expertise in leading and nurturing a global team, with a minimum of 5+ years of experience in this area, leading a team of at least 5 PMs. 
• The ability to convey complex concepts clearly to a wide audience, ensuring comprehensive understanding across the organization.
• Exceptional skill in fostering relationships across teams, crucial for nurturing a culture of collaboration.
• Renowned for transforming challenges into opportunities, fueling growth and innovation.
• Blending technical acumen with strategic insights, essential for crafting significant enterprise solutions.
• A profound understanding of Enterprise SaaS landscapes, including experience with cloud computing, CRM software, ERP systems, and more, enhancing our product's compatibility and efficiency.
• Great communicator that can bridge between engineering, product management and Go to Market, with clear understanding of KPI & goal setting 

• This is a full-time, hybrid role with a flexible work schedule, offering 3 days in office and 2 days of remote work. Fluency in English is required, with strong written and verbal communication skills being essential.
• In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization

At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.

What We Bring to the Table:

Unicorn Status : Join a fast-growing SaaS unicorn at the forefront of the order management industry.

Learning Opportunities : We invest in your growth with a dedicated learning budget and clear learning pathways.

Inclusive Policies : Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.

Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.

A Peek into Life at Deliverect:

Performance-Driven Freedom : Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.

Innovation Hub : Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.

Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.

Equal Opportunities at Deliverect:

We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.

Rights to Work:

While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.

Supporting Your Journey:

If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.