Customer Service Associate, Commercial

3 weeks ago

Oakville ON, Canada Veolia Full time

Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support.



Veolia is the benchmark company for ecological transformation with a global footprint of over 220,000 employees. Join the environmental revolution transforming over thirteen industries with sustainable solutions, innovative delivery technologies, and proven expertise. Our growing network of employee resource groups are the backbone of our inclusion & diversity culture with campus specific, employee led, opportunities for fun, community service, and personal development. Our campus is situated on private land with its own forest trail (for those summer strolls), on-site gym and cafeteria as well as summer tournaments (volleyball, basketball etc.). A strong employee group is always busy finding new and exciting activities for the employees on site.



We are looking for dedicated individuals to deliver a great customer experience with each interaction while having a hand in making the world a better place. Working in the Sales and Customer Support team as a North American Customer Order and Fulfillment Specialist you are the customer's first point of contact with Veolia Water Technology & Solutions. With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality and accuracy. Enter customer orders with a focus on quality, accuracy and speed
2+ years of customer service/ fulfilment/procurement experience or demonstrated equivalent subject matter expertise
~ Understanding of billing quality, accounting knowledge, and reconciliation
~ Digital mindset: Comfortable using a variety of software and ERP platforms and driving adoption of new tools as they are introduced to the business
~ An ability to work in a cross-functional environment with peers, leadership, and supporting organisations
~ This is a hybrid position, requiring a minimum of 2 days in the office
~ Ability to work rotating shifts Monday - Fridays, within the working window of 8:00AM-6:00PM.

We offer competitive compensation and benefits, working in a dynamic environment with challenging projects and training provided to ensure your success. We realise diverse teams make smarter decisions, deliver better results, and build stronger communities. We are an organisation that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace.



Expectations after initial onboarding & training period
Cross-functional and global collaboration with peers, Sales, & Supply Chain on adhoc or long-term project basis
Becomes a business partner to our commercial team and the customers
Awareness of Quality Framework initiatives including document management, continuous improvement projects, root cause analysis investigations, and basic ISO quality management system awareness
Understands CSR contribution to Quality metrics and provides input for corrective action and quality investigations as needed
Understands role in performance management and fulfils ongoing weekly, quarterly, and annual performance monitoring activities
Additional Assets
Knowledge of SAP & Salesforce or other ERP and CRM software
Basic commercial reconciliation
Understanding of Order Management, Order Entry, Billing or Quality Management System
Knowledge of French and/or Spanish will be an asset
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. #

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