Lead Solution Architect

CARE AND BE CARED FOR – THIS IS YOUR HOME
Are you an experienced IT professional with expertise in Microsoft 365 solutions and managing complex architectures? Do you have an aptitude for building strong working relationships with stakeholders to share your technical knowledge and enjoy working in a collaborative team environment? Are you passionate about exceptional health care and driven by a desire to help others?
Reporting to the Director of Information Technology and Network Management, the Information Technology Lead - Microsoft 365 Solutions Architect plays a pivotal technical role in the organizational focus on the continuing support and operation of the IT infrastructure, cloud architecture and Microsoft M365 applications. The role will serve as a subject matter expert to the organization and will develop, implement and support Microsoft 365 solutions, aligning with organizational goals and improving overall business operations across HCCSS.
The Information Technology Lead - Microsoft 365 Solutions Architect is part of a dynamic team, supporting all facets of the HCCSS IT infrastructure environments and contributing to the development, execution and maturing of the HCCSS IT program. Working with state of the art technology, the role supports a highly available and highly secure environment with an expectation of limited downtime and immediate response. The position has a strong collaborative working relationship with teams across HCCSS and with Ontario Health and supports initiatives related to patient services, staffing planning and business continuity, including labour relations planning.
Membership in a world class defined benefit pension plan
Ability to work within any of the 14 Home and Community Care Support Services geographies across the province ​
Develop and implement Microsoft 365 solutions that align with HCCSS’s business goals and strategies.
Lead advanced senior-level oversight for Microsoft 365 Online environments, covering design, implementation, maintenance, administration, and support.
Lead cross-functional teams through corroborating ideas, solutions, and implementation of Microsoft 365 technologies, including but not limited to, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Power Platform and Azure AD Objects.
Provide governance, technical expertise, and guidance to other team members and business stakeholders to drive discovery, design, configuration, validation, piloting, deployment, and support of Microsoft 365 technologies.
Participate in Microsoft planning sessions and support the internal team with upcoming relevant changes to be aware of to support our teammates.
Evaluate, recommend, implement, and maintain standards across Microsoft 365 components.
Manage configurations and standards to identify, design, plan, recommend, and implement improvements including integrations with other systems.
Act as the subject matter expert for the Microsoft 365 environment and various cloud initiatives to configure, administer, maintain, and sustain the Microsoft 365 Tenant and 365 technologies.
Participate in assigned projects following effective requirements, design, development and implementation processes.
Enhance the administration capabilities within the Microsoft 365 environment using working knowledge of Microsoft 365 Administrator roles, duties and daily performance operations.
Contribute to the evaluation, planning, migration, deployment, and management of Microsoft 365 services.
Administer and support an enterprise-level Microsoft 365 infrastructure.
Assist in troubleshooting issues related to Microsoft 365 services and provide support to resolve complex technical problems and incidents.
Oversee the implementation of Microsoft 365 solutions, including configuration and customization.
Design and implement identity and access management solutions using Azure Active Directory.
Configure and manage authentication, authorization and single sign-on (SSO) capabilities.
Collaborate with internal stakeholders to provide optimal system performance for the organization.
Create, administer and facilitate documentation as it relates to system configuration, mapping, processes, and service records.
Perform Microsoft 365 tenant management tasks for an enterprise, including its identities, security, compliance, and supporting technologies.
Provide effective and efficient service desk support of all user issues for both cloud-based and client application-based.
Analyse proposed solution architectures, technology, design and assist in IT development processes and recommend options that enhance services with solutions and business processes.
Identify, analyse, and recommend options for risk management at appropriate levels within the enterprise and the health care sector, including staff planning and Labour Relations contingency planning.
Consult with members and teams in HCCSS and Ontario Health to implement recommended security policies and related controls.
Work with the Security team to establish appropriate security processes, controls and ensure compliance with security policies.
Manage end-to-end planning, architecture, solution development, and execution of program activities.
Support the ongoing development & maintenance of HCCSS Governance, Risk and Compliance processes to continuously monitor risk remediation, treatments, as well as exceptions.
Bachelor’s degree in a related field; relevant certifications from Microsoft, such as: Microsoft Certified Security, Compliance and Identity Fundamentals; Microsoft Certified Modern Desktop Administrator Associate; Microsoft Certified Messaging Administrator Associate; Microsoft Certified Teams Administrator Associate; Microsoft Certified Security Administrator Associate; Microsoft Certified Enterprise Administrator Expert; any additional certifications such as those related to Azure, Microsoft 365 and security would be considered an asset.
~ ITIL certification V3 / V4 Foundation is required, with direct and demonstrated knowledge of a defined ITIL practice or process
~ 5 to 7 years of experience working in IT, with a focus on Microsoft technologies and demonstrated experience designing and implementing Microsoft 365 solutions and managing complex architectures.
~ Proficiency in scheduled maintenance and deployment/release activities.
~ Solid understanding of policies, cross organizational roles, risk management, and governance.
~ In-depth understanding of Microsoft 365 services, including Azure Active Directory, SharePoint, Exchange Online, Microsoft Teams, OneDrive and related components.
~ Understanding of networking concepts relevant to Microsoft 365 such as DNS, firewalls and network connectivity.
~ Proficiency in scripting languages (e.g. PowerShell) for automation tasks and configuration management.
~ Familiarity with system administration, infrastructure design or related areas are an asset.
~ Knowledge of Microsoft 365 Platform management.
~ Understanding of cloud computing principles and experience with Microsoft Azure services.
~ Knowledge and understanding of tools and techniques for managing changes, incidents, and problems.
~ Strong knowledge of service management, control, and architecture frameworks such as ITIL.
~ Understanding of technology planning/service Roadmaps, Strategy and Operating Plan development.
~ Ability to collaborate effectively with cross-functional teams, including IT administrators, developers and business stakeholders.
~ Excellent verbal and written communication skills to convey complex technical concepts to both technical and non-technical stakeholders with demonstrated experience presenting materials to large audiences
~ Project management skills to plan and execute Microsoft 365 implementation projects, ensuring they are delivered on time and within scope.
~ Strong analytical and problem-solving skills to address complex technical challenges and find innovative solutions.
~ Demonstrated ability to understand and discuss technical concepts, manage trade-offs, and evaluate opportunistic innovative ideas with internal and external partners. 

We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date .
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. Accommodations for persons with disabilities required during the recruitment process are available upon request.