Market Success Manager II

1 month ago

Toronto ON, Canada Turo Full time

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About the team:

We’re looking for a data-driven and strategic individual to accelerate the growth, performance, and success of our Power Hosts – some of the most important members of our host community As Host Success II Manager, you’ll be responsible for managing, delighting, growing, and retaining some of the key members of our platform Our ideal candidate exhibits a strong sense of leadership, takes ownership of their responsibilities, and has a knack for problem-solving and innovation.

As a key member of a small but growing team, you will coach and guide your hosts towards identifying opportunities for growth and success on Turo.This role provides a unique opportunity to turn data into actionable insights that you’ll leverage to help your accounts thrive. Through your coaching, you will help hosts improve their operations, increase earnings opportunities, and enhance their overall satisfaction with Turo.

We are looking for someone who’s not afraid to take on new challenges, thinks creatively and figures things out while remaining grounded and down-to-earth. If you’re ready to drive meaningful impact on the businesses of hosts across Canada, we want to hear from you

What you will do:

  • Own the health of your assigned market, developing a deep knowledge behind every core metric, becoming the go-to source for all information relating to hosts, supply, and trends.
  • Own the key hosts within your market, providing ongoing coaching and support to ensure their success on Turo.
  • Provide recommendations to hosts on how to optimize their listings, accounts, and operations to achieve increased demand and earnings.
  • Proactively analyze internal and external data to identify and execute on opportunities to grow your market.
  • Communicate with your accounts using calls, texts, emails, and group video chats to keep them informed and engaged, promoting satisfaction through open communication.
  • Identify and engage with key accounts in your market to gather insights. Use these insights to create helpful resources and share best practices with the broader host community.
  • Provide hosts with resources and solutions to overcome challenges and drive business growth. Actively seek out and introduce new solutions when current options are inadequate.
  • Travel to your assigned market to meet the community and strengthen relationships. Here, you will be responsible for planning, coordinating and executing one-on-one visits, small format gatherings and occasionally, larger format events.

Your profile:

  • 4+ years of sales experience in a high-growth environment, preferably in an account management or account success role in the hospitality industry
  • Demonstrated ability to manage and maintain a large volume of accounts
  • Ability to focus on a long-term objective, while capitalizing on short-term opportunities
  • Data-driven problem-solving abilities, with a talent for turning data into practical insights
  • Passionate about helping your accounts grow and succeed by building lasting relationships, providing guidance and solutions to complex problems
  • Demonstration of leadership and ownership: you’ve led projects, provided mentorship to other team members or accounts, and elevated the performance of accounts by providing actionable guidance
  • Ability to multi-task and thrive in a dynamic startup environment; you’ll have guidance when you need it, but you’re also goal-oriented and can execute without close supervision
  • Highly proficient with Salesforce, Tableau, and Excel
  • Available to travel to assigned markets
  • Positive mental attitude, driven, autonomous, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to our mission

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