Full-time Shift Leader

4 weeks ago

Toronto ON, Canada Sweat & Tonic Full time

Sweat and Tonic (S&T) is Toronto's most innovative and exciting boutique fitness and wellness hub, offering the widest collection of expertly programmed yoga, Pilates, HIIT, and ride group fitness classes in Canada. S&T creates a curated, immersive fitness experience for sweat addicts to challenge their minds and bodies within a community that grows, succeeds, and celebrates together. With premium spa facilities, high-tech biohacking amenities, café, and bar offerings, members can recharge, recover, and reignite. In-studio, Sweat in the Park, Sweat Live, Sweat on Demand, and Sweat on the Roof – a one-of-a-kind, outdoor rooftop fitness studio in the heart of downtown Toronto. In 2023, we opened our first international sister location, Silver Springs, a boutique yoga and Pilates oasis in the heart of Los Angeles, and a new 25,000 sq.ft. immersive fitness & wellness hub in Toronto at The Well. As a valued member of the Front of House team,they will lead by example, actively engaging with guests, fostering positive and lasting relationships within our community. The Shift Manager will spenda significant proportion of each shift leading by example inperforming both routineand complex guest transactions.
The Shift Manager hasoversightfor all aspects of the operation.They haveresponsibility overfront-of-house, back-of-house and Tonic Bar operations and are reponsible for the coordnation and performance of all team members on shift. They excel at on-the-spot problem solving to ensure the smooth operationof all technological components that make up the in-person guest experience. The successful candidate will play an active role in the hiring and training of the team with which they will work on a daily basis.
Shift Managers must display a level of natural comfort in challenging situationsand will be trained in the safe de-escalation of situations of inventory loss management (theft) and challenging situations with members of the downtown community who find themselvestresspassing on Sweat and Tonic property.
Appointed ‘keyholder’ role, responsible for facility opening and closing procedures.
Oversee all daily operations including front-desk, back-of-house and Tonic Bar ensuring all departments are set up for successto deliver excellent brand standards.
Perform training for new team members according to pre-determined brand standards which the Shift Manager will help set.
Plays an active role in standardising systems and processses and keeps team training guides and SOP documents current and organised.
Plays an active role in solving scheduling issues and finding shift coverage when necessary.
Conduct daily ‘pre-shift’ meetings by briefing team members about the upcoming day/week and individually brief team members with later start times.
Lead both Front of House (FOH) and Back of House (BOH) shift teams to ensure the delivery of a premium brand experience during all shifts.
Strategically plan shifts and delegate operational duties among team members.
Handle account inquiries proficiently via phone, email and in-person.
Safely de-escalate situations of shoplifting and/or trespassing (formal training will be provided).
Provide detailed shift reports to the management team through written communication.
The candidate must have availability Monday through Friday from 2:15pm - 10:30pm. Overtime may be required per the demands of the business.
Demonstrated 1-2 years of experience in customer service, administration, and/or hospitality, preferably with a premium brand.
A person interested in health and fitness considered a valuable asset.
Inclusion and Equal Opportunity Employment:
In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

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