Night Fleet Service Technician

1 month ago

Mississauga ON, Canada Christie Lites Sales Full time

We are a singularly focused business with a mission to be the highest-value provider of stage lighting services in the global marketplace.
The Service Technician is responsible for the repair and support of lighting equipment as well as Quality Control for all lighting inventory

A successful Service Technician will combine technical skills with customer service and time management. Finding efficient solutions to customers’ equipment issues and eliminating defective equipment from inventory are foundational responsibilities for this role. Maintaining a quick turnaround on repairs and maximizing the availability of tested inventory are the primary success factors for this role.

Equipment repair & support
Quality Control

Equipment repair & support by:
Diagnose and Repair electronic, electrical, or mechanical faults with lighting, control, and Special FX equipment for all supported brands
Follow service standards regarding service timeline and output quality
Provide phone support for clients with defective gear and recommend solutions
Track service status through the ERP system (NetSuite)
Quality Control by:
Test all inbound equipment via the Quality Control process to ensure the defective product is not released on orders
Test returning demo equipment and provide any repairs or maintenance required before being made available again
Repair and record any defective equipment in addition to inventory

Analytical and Creative – identifying solutions to complex problems while keeping the overall goal in mind
Quality conscious – pride in outputting a consistently high level of quality in your work
Customer-focused – an understanding that all actions and decisions are taken to improve customer experience and value
Patient and Empathetic – strong listener and a willingness to help achieve a positive outcome
Responsive and Agile – the ability to change based on need and move forward with speed
Experience with the service of electronics and motorized/mechanical equipment, preferably in the lighting or entertainment industry

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