Summer Student Road Service Writer

4 weeks ago


Brandon MB, Canada eBrandon Full time

Four Seasons Sales is Western Canada's largest RV dealership with locations in Winnipeg, Virden, Regina, and Medicine Hat. We are proud to carry travel trailer, fifth wheel, and toy hauler brands from all of North America's top manufacturers. In addition, Four Seasons also runs the most comprehensive Emergency Road Service program in the business. Our customers are our top priority and we are dedicated to building a team that supports our goals.

Position Overview:

The Summer Student Road Service Writer position is perfect for college and university students seeking summer employment, or anyone looking for a term position. The Road Service Writer is responsible for the scheduling and dispatch of Road Service Technicians for service, or emergency repairs to RVs sold by Four Seasons. The Road Service Writer is also responsible for communicating with customers and addressing all of their service needs and concerns efficiently.

Duties and Responsibilities:

  • Answer customer phone calls and determine their needs.
  • Obtain all necessary information when making appointments (i.e. customer name, address, all phone numbers, and location of the unit).
  • Document all customers? repair needs on a service work order correctly. Always read back to customer to ensure accurate details.
  • Coordinate all work to be done by Emergency Road Service Technicians.
  • Make up work orders, assign work, close work orders when work has been completed.
  • Group repairs into regions that make service work most efficient.
  • Dispatch vans to job sites.
  • Make sure the work order and warranty paperwork are completed properly.
  • Close out work orders on a daily basis.
  • Maintain full cooperation with fellow employees to maintain a positive work environment and to maximize efficiency.
  • Ensure customers are satisfied with service and follow up with any customer issues.

Core Competencies & Qualifications:

  • Strong verbal and written communication skills.
  • Team oriented.
  • Quality and detail orientation.
  • Ability to problem solve.
  • Accountability and dependability.
  • Ethics and integrity.

If this sounds like a position you are interest in, please submit a resume through the careers section of our website , or send a copy via email to sblair@rvfourseasons.com.

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