Quality, Regulatory

We are Pierre Fabre Laboratories, a global leader combining pharmaceutical expertise with dermo-cosmetics to support consumers and patients at every stage of their care journey. Our portfolio includes several medical franchises and international brands such as Eau Thermale Avène, Ducray, A-Derma, Klorane, René Furterer, and Pierre Fabre Oral Care. By joining us, you become part of a meaningful company where the human dimension is essential. You become a participant in the "We Care Movement," a movement that values excellence and innovation within passionate teams. Together, we push the boundaries of science to unite health and beauty for the benefit of all, because Every time we care for a single person, we make the whole world better. Location Brossard, South Shore of Montreal, Quebec, Canada About the Position Join our PFDC Division in Canada as a key operational and compliance specialist. This dual-focused role ensures effective coordination of external client requests while upholding strict safety and regulatory standards. The incumbent serves as the first point of contact for consumers, patients, healthcare professionals, and our logistics partner (3PL) for the QRVI department. Qualifications and Requirements College diploma, bachelor's degree, or postgraduate degree in health sciences (medical biology, microbiology, biochemistry, chemistry, drug development, pharmacy, pharmacology, or other relevant medical science). A minimum of one year or more of experience in the fields of pharmacovigilance, pharmaceutical regulation, drug safety, cosmetic regulation, or a related medical field. For the LSO-related duties, at least 1 year of experience within the pharmaceutical industry in the vigilance sector in an international environment is required. Bilingualism (fluent in French and English, both spoken and written). Skills Strong customer focus. Ability to communicate and explain complex ideas in simple terms, both orally and in writing. Organizational skills, autonomy, initiative , and scientific rigor. Good management of emergencies, priorities, and projects. Main Responsibilities This role combines QRVI Coordination (Quality, Regulatory, Vigilance, Medical Information) with critical Cosmetovigilance support. 📞 Consumer Services & Vigilance (Approx. 50% of Time) Manage comprehensive customer service (receipt, documentation, medical analysis, reporting, response, closure) for cosmetics, natural health products, and over-the-counter medications. Handle reports including adverse reactions, quality complaints, medical information questions, and suspected counterfeiting. Detect and manage any reports of adverse effects through medical information requests and quality complaints. Maintain databases, files, and archives for its activities. 📦 Logistics Partner (3PL) & Regulatory Compliance (Approx. 30% of Time) Maintain regulatory compliance for cosmetic product imports by managing the preparation and submission of import notifications to Health Canada. Prepare and submit cosmetic declarations for new products and modifications. Coordinate and supervise compliance and packaging activities by the 3PL. Approval of requests and packaging prototypes, in conjunction with marketing teams. 🔬 Cosmetovigilance LSO Backup & General QRVI Ensure that collection, reporting and handling of safety information is organized and performed according to global Pierre Fabre and local regulatory requirements (LSO General Responsibility). Review and approval of packaging, promotional, and web materials from marketing teams. Respond to questions from Health Canada inspectors regarding cosmetic declarations and import notices. Participate in Health Canada inspections, as required. Measure, analyze, and present KPIs related to your role, and suggest corrective action plans, if necessary.