Digital Marketing Client Success Manager

3 weeks ago

North York ON, Canada One Core Media Full time

OneCore Media is a Canadian company with a headquarter located in Toronto. We are looking for a talented Digital Marketing Client Success Manager to join our team. You will manage our client's projects to help our clients improve their marketing. You will lead all of the day-to-day operational and communication needs for a substantial number of existing accounts and projects across various verticals. You should also clearly understand how digital tools add value to company strategy and performance. Ultimately, you should be able to contribute to business growth by creating and maintaining long-term client relationships and taking the lead for our clients on big-picture, strategic thinking, and holistic channel planning. Previous experience as an Client Success Manager with a digital agency is a must.ResponsibilitiesAct as the point of contact for clients for marketing management mattersBuilding and sustaining key relationships with multiple stakeholders, including the client, and the internal teamWork with the OneCore Media team to set digital strategies for your assigned accounts/projects, considering their specific goalsPresent recommendations and performance updates to clients on a frequent basisImplement strategies and recommendations: project planning, implementation and control, tasks assignmentMonitor the health of digital media campaigns and collaborate with the Media and Production TeamsEnsure all deadlines are met in a timely fashion based on the client's requirements and after the confirmation by the agency's specialistsAddress client queries effectively and in a timely mannerAnalyze and report on digital campaigns' successActively maintain accurate, detailed records within company CRMDrive the revenue growth of the accountStay up-to-date with digital technology trendsRequirements3+ years of relevant experience with a digital agencyExcellent verbal and written communication skillsExperience overseeing and discussing Google Adwords campaigns, Programmatic Media Buys, Social Media Buys, SEO programs and web development projectsKnowledge of the latest trends associated with online marketing & advertising Tech-savvyAbility to collaborate effectively with team membersAbility to think and react quickly and strategically Excellent knowledge of MS Office/Google SuiteExperience with customer service and project managementStrong attention to detail, organized, self-motivated, solutions-oriented, creative and resourcefulStrong analytical skillsWhat's in it for YOUCompetitive salaryBenefits programOpportunity to work with the biggest companies in Canada and US

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