IT Technician

We are seeking an enthusiastic, super talented senior IT technician to work with the Innovation Networks team in support of our clients. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff, provide user support to both local and remote users, maintain system documentation, and contribute to IT projects as required. This position must provide exceptional client and customer-focused incoming technical service using multiple channels of communication, such as email, and phone, following issues to resolution. What Innovation Networks is Looking For?
MUST have a working reliable vehicle and valid BC driver's license to visit client sites
Minimum 2-3 years of experience in the IT Service and Support industry
At least two professionally recognized certifications (A+, Network+, Security, Microsoft, Cisco)
High-level understanding of technical and network issues resolution, strong listening and communication skills, answers questions and can troubleshoot and de-escalate customer issues while accessing information from a variety of systems and references, seeking to achieve the best solution.
Intermediate knowledge of MS Office applications; Office 365 implementation, deployment and support experience as an asset
Extensive Microsoft environment knowledge including servers, licensing, AD, & DHCP.
Extensive infrastructure knowledge, including networking, router/firewalls, servers, & workstations.
Completing root cause tickets to find permanent and effective solutions, while recommending infrastructure improvements
Configure and troubleshoot Windows servers
Assisting with overall help desk tickets when time allows
Visit client sites when required to discover issue solution or complete issue resolution
A willingness to work flexible hours when required to meet client deadlines, with most work being within regular office hours 0830am to 5pm PST
Consistently display superior customer service skills and telephone etiquette
Active Directory user management (user accounts, security groups, distribution lists, passwords)
Asset management (inventory, repairs, configuring new machines)
Troubleshooting and maintenance of IT hardware (iOS devices and Windows)
Additional Skills or Assets
Understanding of DNS, especially as related to web and mail service Required Languages:
Fluent in English, both spoken and written
If you are also fluent in French, spoken and written we consider it a bonus We would love the opportunity to chat with you, meet you and see if we have a place for you with the Innovation Networks family.