Strategic Initiatives Program Manager

We are BC’s largest Insurance Broker and looking for individuals to grow with us A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full‑time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

What We’re Looking For

As our Chief Marketing Officer (CMO) you will focus on the establishment and optimization of strategic and day-to-day insurer relationships supporting sales growth targets.

In this role, you will report to the President and work closely with the National CMO, Sales Leaders, and Operational Leaders across HUB Canada. This full‑time regular position is based out of our Burnaby location and includes oversight of our Commercial Placement, Real Estate Underwriting, In‑House Underwriting and Claims Divisions.

The CMO role is accountable for strategy, execution and review of HUB’s insurer relationships regionally with the goal of maximizing effectiveness of our partnerships. The ideal candidate has a strong network of insurers, budgeting and forecasting experience, financial insurance acumen and strong people leadership.

Requirements

• Minimum 10 years of P&C commercial insurance experience, with significant time in a brokerage or carrier environment
• Minimum 5 to 7 years in a senior leadership role with direct accountability for team performance, financial results, and strategic planning
• An established and active network of insurer and carrier relationships in the BC and broader Canadian market
• Demonstrated experience in financial planning, contingent income analysis, and contract negotiation
• Technical insurance contract review experience (DUAs, binding authorities, program agreements) is a strong asset
• Experience with large commercial placement, specialty lines, or in‑house underwriting programs is preferred
• Familiarity with EPIC or comparable insurance broker management systems
• Post‑secondary education or commensurate professional experience
• BC General Insurance License Level 2 (required)
• Industry designation preferred: CAIB, CIP, FCIP, or CRM
• Ability to travel regionally, nationally and internationally as required
• Strong financial acumen and the ability to translate data into strategy and action
• Exceptional relationship‑building and negotiation skills — with both carriers and internal stakeholders
• A collaborative style that earns credibility across sales, operations, and executive teams
• A track record of managing competing priorities in a fast‑paced, decentralized environment
• Strategic mindset balanced with operational discipline — you can set direction and get things done
• Passion for the industry and drive to challenge the status quo with innovative, practical solutions

Responsibilities

Carrier Strategy and Relationship Management

Lead and own the Coastal insurer relationship strategy — establishing, developing, and maintaining high‑value partnerships with preferred carriers across all lines of business

Conduct regular business reviews with key carriers to drive mutual attainment of targets, reinforce service commitments, and identify opportunities for growth

Leverage the HUB brand to secure market‑leading capacity, negotiate favourable terms, and cultivate new carrier and market relationships

Maintain a deep understanding of insurer appetite, competitive positioning, claims trends, and regional market dynamics to inform placement and strategy decisions

Collaborate with the National CMO and regional CMO peers to align on carrier strategy, national initiatives, and program development opportunities

Lead annual forecasting, planning, and reporting for carrier remuneration — including base commissions, contingent profit commissions, GSC agreements, and program administration fees

Review, analyze, and negotiate Contingent Profit Arrangements, GSC Agreements, and overriding commission structures; assess and manage HUB exposures within these agreements

Monitor monthly financial performance against targets and take corrective action as required; actively contribute to the Coastal budget process

Commercial Placement and Programs

Oversee Commercial Placement, Real Estate Underwriting, In‑House Underwriting, and Claims Divisions — providing strategic direction while enabling a high‑performance team culture

Lead the Critical Path renewal process for Top 200 accounts, ensuring appropriate coverage, competitive pricing, and carrier options are surfaced for the cli