Director of Online Content
4 weeks ago
Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
As the Director of Legal Claims, you will be a key member of the Ontario Legal Claims management team. You will lead a group of Legal Managers and will be one of the Directors responsible for managing the operations of the Legal Claims department in Toronto. You will report to the Vice President, Legal Claims, Ontario and work out of the Toronto office.
Your experience in insurance defence litigation will contribute to the team’s success.
You’ll work collaboratively with the Legal Claims leaders to ensure quality file handling.
You have experience handling Legal Claims and can help us transform the client experience.
You’re at ease with digital tools and processes.
You can use data to help evaluate performance and propose innovative solutions.
whether it’s a phone call or a presentation, you can do it all and adapt your approach to your audience.
You’re able to problem-solve, have experience driving or collaborating actively in project improvement initiatives and associated change management.
Build relationships with Senior Executives and, as an active member of critical strategic projects, influence their decision-making.
Grow Intact’s talent and leadership pipeline through your thoughtful and effective approach to employee career development, performance management, and mentorship.
Directly contribute to Intact’s operational excellence via projects that will transform how we do business.
Contribute to the establishment of objectives included in the business plan and implement approaches to achieve regional legal claims goals in line with business strategies and the organization's financial, material and human resources.
Ensure a high level of employee engagement by continually monitoring overall engagement and creating and executing engagement action plans.
Develop strategies for controlling indemnity and ALAE & ULAE.
Assess and address workforce planning needs to maintain service levels and productivity benchmarks.
Responsible for monitoring, analyzing, and managing key performance indicators relating to productivity.
Be a liaison for key corporate stakeholders in various departments including National Claims, Finance and Actuarial.
Build a collaborative approach and savvy business strategy that is aligned with Intact’s priorities and promotes great relationships within Claims and Legal Claims.
Oversee and audit internal litigation activities and align with best practices and professional standards.
Build a plan to identify trends in the legal environment.
Communicate national policies and procedures to the legal team.
Minimum 8 years of insurance litigation experience preferred or equivalent relevant experience
Minimum 5 years of legal management experience preferred or equivalent relevant experience
Proven project management skills, where you have planned, led, and successfully rolled out projects.
Experience in managing people leaders and inspiring a team towards a common goal.
Experience in establishing and measuring performance, giving open and honest feedback and supporting employee engagement - and ensuring your team leaders do the same.
Proven experience with successful change management initiatives.
Here is some of what you can expect as a permanent member of our team:
we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
An annual wellness account that promotes an active and healthy lifestyle
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
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