Implementation Manager
4 weeks ago
With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. As Implementation Manager you'll join the Achievers Professional Services team This team is responsible for the overall successful delivery and implementation of our software for clients, from initial roll-out to post-launch and expansion opportunities. You'll partner closely with our clients and and internal teams to ensure a seamless end to end implementation.
Act as the project lead for multiple customer-facing projects concurrently with small to mid-sized customer project teams.
Manage all aspects of the implementation project including: facilitating remote working sessions and on occasion traveling onsite with the customer (restrictions permitting), managing scope, risk, project plans, escalations, project monitoring, weekly checkpoint meetings, and consulting on best practices.
Oversee and liaise with your Technical Consultant on strategic Solution Design, Requirements Gathering, User Acceptance Testing and any potential integrations
Build and execute on communications plans and provide guidance to customers to support program implementation and user adoption.
Utilize tracking and reporting tools (Mavenlink, JIRA, Confluence, Salesforce.com , internal documentation) to ensure effective project management approach, knowledge transfer and business continuity.
Ensure that all project documentation and the project workbook are signed off within appropriate timelines for the project.
Provide input, direction and oversight with departments supporting your implementation projects including Development, Operations, Product and QA, as required.
Minimum 2-4 years of related experience consulting and implementing software applications in a customer facing environment.
Demonstrated evidence of rapid execution of concurrent projects of various lengths (1-6 month cycles).
Demonstrated resourcefulness in setting priorities and proposing solutions to ensure project delivery.
Evidence of effective multi-tasking and managing tight project schedules.
Preferred Assets
Experience with risk management and resolution.
Experience working with HTML, CSS and have worked with SaaS platforms.
We are passionate about disruptive technology that’s rooted in science, research and data.
· We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture
· We foster an environment of connection, security, and community. Benefits & Perks for permanent full time employees:
· Flexible Vacation ️
· Headspace Premium Account
· A beautiful office space located in Liberty Village, Toronto
· Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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