Translator: Required English content writer
4 weeks ago
Please note that internally, this position will be titled "Knowledge Management Associate" *
Do you love flexing your critical thinking and analytical skills to create content that educates, informs, and entertains? Are you excited about using your language skills to offer excellent resources to Canadians who speak French? We’re looking for a passionate and creative bilingual content creator to drive the success of our clients by helping and enabling them to understand our platform. Our vision is for this individual to adapt and create the go-to source of education and inspiration for all things Humi-related—in French. Humi’s mission is to help organizations throughout Canada foster their greatest asset – their people. What will you be doing as a Bilingual Knowledge Management Associate?
Adapting existing content from English to French across our Help Centre
Being on top of industry trends, and becoming a research guru to develop content themes and stories that will resonate with Canadian businesses
Helping to establish Humi as a go-to resource for the most engaging and innovative content
Collaborating with key stakeholders to understand needs and updating or creating new support articles and videos for the Help Centre
Assessing, evaluating, and proposing solution plans to improve current content
Translating, creating, updating, and managing all French client-facing training and onboarding materials
Developing initiatives to improve client usage & accessibility of existing content and resources
Working closely with the KM team to present content in appealing and intuitive ways for a variety of audiences
Oversee and maintain our French Revenue & Growth internal knowledge database
Create innovative and engaging content that encourages clients to use the Help Centre first and promote ticket deflection
Receive access and training to tools: Get a walkthrough of the client implementation process
Receive platform training on all our modules: HR, Payroll and Benefits
Adapt and translate existing support articles into French
Collaborate with the KM Team to prioritize the French adaptation of our existing articles
Meet with the Product Marketing team on a recurring basis to align on release timelines
Present content in appealing, intuitive ways for a variety of audiences
Excel, SQL, personal finance etc.
Balance multiple article translation projects and liaise with different department stakeholders to complete the projects
Independently assess, evaluate, and propose solution plans to improve current content
Translate, create, update and manage all French client-facing training and onboarding materials
Develop initiatives to improve client usage & accessibility of existing content and resources
Participate in your first quarterly performance review
Demonstrate strong product and industry knowledge to help build appealing, intuitive ways for our clients
Deploy initiatives that improved client usage & accessibility of existing content and resources
Own the ongoing adaptation of Help Centre content into French
Collaborate professionally with multiple departments: product, product marketing, design etc to improve the client experience
Excellent verbal and written communication skills in both French and English
Passion for translating and adapting content with accuracy and confidence
Strong communication skills with the ability to convey complex technology in a clear, concise, and effective manner for a wide range of audiences
Social media finesse
Are fluent in Canadian French and English
Have meaningful experience translating large-scale projects
Can grasp onto new tools and systems quickly - we use Crowdin for translations, Slack for communication and coordination, Zendesk for publishing content, Notion for our planning, and Asana to track our tasks and projects
Have video editing skills
As a team that services the HR world, we are a team that understands you perform best in an environment that cares about their employees
Maintain work-life engagement with flex hours and our Long(er) weekends initiative
Opportunity to work fully remote
$stock options
At Humi, we are dedicated to fostering a diverse, equitable, and inclusive work environment where everyone feels a sense of belonging. Indigenous peoples, racialized persons/persons of colour, women, persons with disabilities, LGBTQ2S+ persons, and others – we're excited to hear from you. We're happy to help Get in touch and let's chat.
We do not make any offers of employment via social media. Please see our resource library for the best ways to detect fraud and fraudulent activity.
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