Technical Support Engineer, Network Automation

2 weeks ago

Ottawa ON, Canada Thrive Networks Inc Full time

Will work from Ottawa office 3x per week
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE
The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breedIT support for our clients.
Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
Mail Application/Office 365 issues
Remote Access incidents (Citrix and Terminal Services)
Networked Printer Issues

Bachelor’s Degree, Technical Degree or equivalent work experience
~ 2-4+ years desktop support experience
~ Knowledge of mobile device configurations and troubleshooting
~ Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
~ Ability to articulate technical information and convey to non-technical people
~ Other Preferred Technical Knowledge
In depth knowledge of Windows OS (7, 8.Experience with Windows Server
Experience with monitoring and remote management tools
CompTIA Net +
Microsoft: MCP/MCITP/MCSA
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