Student, Conferencing Analyst

3 weeks ago

Toronto ON, Canada Sun Life Financial Full time

Student, Conferencing Analyst (Fall 2024 - Summer 2025) page is loaded Student, Conferencing Analyst (Fall 2024 - Summer 2025) Apply locations Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR00094751

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

This role will work directly with the Tier 1 Operations team within the Web Conferencing Services (WCS) team. Tier 1 provides technical support to all Sun Life users in relation to all Conferencing needs which will include Web Conferencing and Physical conferencing spaces. Tier 1 also is the direct intake group to provide configuration and setup of all user profiles, and accounts relating to all communication devices. This role requires excellent customer service, ability to work fully independent and have the aptitude to learn and become adept at several different programming applications. This role will also assist in several key Conferencing projects directly supporting the Engineering team.

Work Environment : This co-op opportunity is a hybrid position. There is a requirement for in office work on occasion. Remote work outside of the province will not be a possibility.

Length of Term : 8-12 months (September 2024 - April/August 2025)

What will you do?

  • Design, develop and test conferencing solutions

  • Assist with the planning, scheduling and implementation of conferencing systems and features pertaining to conferencing in distributed environments

  • Provide consultation to teams responsible for installation and maintenance of conferencing networks and computer hardware attached to these networks

  • Collect data for performance and testing metrics

  • Lead projects from start to finish

  • Review business requirements and provide comments on accuracy and completeness

  • Contribute to the identification and assessment of risks and exposures

  • Attend design reviews and understands application and system designs at a basic level

  • Develop and maintain test plans (including identifying test situations/scenarios) for less complex functions

  • Maybe responsible for conducting a test plan review and acquiring test plan signoff

  • Design and create test case documentation including test situations, data setup, execution steps and expected results

  • Interact with business analysts/developers and other project team members while developing expected results and verifying results

  • Log all defects in Quality Center and manage defects until they are closed, approved, or deferred

What do you need to succeed?

  • Programming Experience is an asset, being able to build/maintain in-house developed programs as we move away from spreadsheets

  • Identify major testing activities and specific deliverables associated with testing

  • Knowledge of computers and patching

  • Web Conferencing platform experience such as Zoom, MS Teams, Poly, Crestron, Cisco, Adobe

  • Audio Visual knowledge is a plus

  • Degree or diploma in Computer Science

  • Exposure in IT Support Roles

What is in it for you?

  • A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner

  • An environment of continuous learning and improvement

  • We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work Canada

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:

Temporary Employee

Posting End Date:

19/05/2024 Similar Jobs (5) Student, Digital Employee Experience Communications (Fall 2024 & Winter 2025) locations 3 Locations time type Full time posted on Posted 2 Days Ago Actuarial Co-op/Internship Opportunities – Toronto, Waterloo & Montreal – 2024 - 2025 locations 3 Locations time type Full time posted on Posted 2 Days Ago Student, Junior Strategy Analyst (Fall 2024) locations 3 Locations time type Full time posted on Posted 3 Days Ago

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.

Shape the future

With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.

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