Sr. Consultant

3 weeks ago

Mississauga ON, Canada CDW - Canada Full time

Forsythe Technology is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe.

The Sr. Consultant Automation Engineering, supports the SOC and its various functions. Leads and support the Security Orchestration & Automation (SOAR) program, as well as its supporting Machine Learning (ML) systems, delivering efficient, reusable, and reliable security automations and ML solutions. Performs ongoing client support for highly complex technical performance issues and ensures adherence to service level agreements and customer service excellence. Recommends process enhancements and drives efficiency through continuous leverage of automation and machine/deep learning.

What You’ll Do:

Services Delivery:

  • Leads and supports the SOAR and ML learning infrastructure and team
  • Owns the automation process from requirements gathering and planning to design, testing, implementation, and maintenance
  • Strong knowledge of Business Process Model and Notation (BPMN)
  • Lead initiatives to proactively identify security automation and machine learning opportunities.
  • Measures the efficiencies gained from the deployed automation
  • Leverages Large Language Models (LLMs) as a force multiplier for security analysis
  • Collaborate with the detection engineering/content development team to build end to end solutions to enrich data and use cases, to detect complex attacks.
  • Provide quality checks on automations, to reduce errors and enforce continuous improvement.
    Recommends new and unconventional solutions to resolve complex technical problems based on business goals and data analysis
  • Develops customized reports and presentations, and provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics
  • Recommend process enhancements and drive efficiency by leveraging automation, along with machine and deep learning.
  • Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies. Makes system upgrade recommendations
  • Applies Trusted Advisor techniques to build up client trust and influence loyalty
  • Smoothly handles tough clients, minimizing escalations
  • Very confidently runs Great Meetings, differentiating services per MSS positioning
  • Hosts and develops material for monthly service reviews and Quarterly Business Reviews (QBRs)

Professional Development:

  • Provides mentorship and serves as a senior escalation point for complex technical related issues related to security automation, orchestration, machine and deep learning.
  • Develops best practices, strategies, methodologies, documentation and templates suitable for use by other Consultants and Analysts
  • Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager
  • Role Model for Positive Behaviours
  • Solutions presented to improve the business

What You Need to Succeed:

Must-Have:

  • Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, Statistics, Data Science, or a Technology related field
  • Proven expertise in programming languages such as Python, Bash and or PowerShell
  • Proven expertise supporting and or leading Security Orchestration and Automation (SOAR) platforms
  • Proven expertise and knowledge of AI via machine and deep learning tools, having built solutions to solve business security needs.
  • Proven knowledge of machine learning frameworks and MLOPS solutions.
  • Proven experience developing with REST and other third-party API integrations.
  • Demonstrative experience in building business solutions using OpenAI or other LLMs
  • Knowledge of software development best practices, including coding standards, code reviews, and testing methodologies.
  • Strong understanding of IT security concepts and practices, with demonstrative experience in automating Information Security practices and workflows
  • Proficient in utilizing GitHub for version control, collaboration, and code repository management.
  • Familiarity with continuous integration and continuous deployment (CI/CD) practices to streamline software development and deployment processes.
  • Experience in utilizing CI/CD tools (such as GitHub Actions) to automate build, test, and deployment processes, ensuring smooth and efficient software delivery.
  • Familiarity with infrastructure-as-code (IaC) tools (e.g., Terraform, CloudFormation) to automate infrastructure provisioning and ensure consistent environments throughout the development lifecycle.
  • Strong verbal communications skills and concise written communication skills.
  • Strong organizational and multi-tasking and time management skills.
  • Prefers to work in agile team environment
  • 5+ years Information Technology experience, to include 3+ years of Cyber Security Experience
  • 3+ years of experience developing with Python, PowerShell and/or Bash.
  • Strong understanding of security tools, (Firewalls, SIEM, EDR, XDR, etc.) and SOAR platforms
  • Ability to understand and explain how KPIs work
  • Demonstrated ability to sell Clients on our value proposition in meetings, where appropriate
  • Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations
  • Demonstrated ability to communicate in clear, concise and crisp messages to a variety of audiences that instigate appropriate actions
  • Proven ability to effectively present in a variety of formal and informal settings: one-on-one, small and large groups, using a variety of presentationmethods to sustain the audiences’ engagement
  • Demonstrated ability to manage time to focus on priorities and handle multiple tasks simultaneously
  • Demonstrated ability to establish a collaborative approach to problem solving, ensuring that solutions generated by the team are tested and proven
  • Demonstrated ability to mentor less experienced team members
  • Demonstrated ability to work under minimal supervision, using latitude for independent judgment
  • Demonstrated Word, Excel, Visio, LucidCharts, PowerPoint and Outlook skills

Nice-to-have:

  • Previous experience working in a Security Operations Centre (SOC) environment
  • Master’s degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, Statistics, Data Science, or a Technology related field

Essential Functions:

The position is mostly 9 am to 5 pm Monday to Friday but may require callouts from time-to-time.

The above primary duties, responsibilities, and position requirements are not all inclusive.

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us:
Culture, coworkers, careers. CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape. #J-18808-Ljbffr

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