Fulfillment Specialist

3 weeks ago

Oakville, Ontario, Canada Kelly Services (Canada), Ltd. Full time

Kelly's customer located in Oakville, ON, is looking for a Bilingual Customer Fulfillment Specialist to work directly with their customers, sales teams and partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality and accuracy.

RESPONSIBILITIES:

  • Single point of contact for customer/commercial team for assigned Region
  • Partner and coordinate with key supply chain departments to satisfy customer requirements, minimize cost and maximize results
  • Enter customer orders with a focus on quality, accuracy and speed
  • Manage inbound calls and the phone queue
  • Reviewing/actioning reports
  • Proactively manage existing customer orders
  • Prevent, reduce, and resolve escalations, returns, and invoicing issues
  • Prioritize & manage high volume of requests from Customers & Sales Team
  • Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product
  • Keep customers proactively informed about the status of their orders
  • Manage critical cases with a sense of urgency and ownership
  • Identify improvements in the processes to meet critical issues and requirements.

REQUIREMENTS:

  • 2+ years of experience in customer service, fulfillment, procurement or demonstrated subject matter expertise.
  • Bachelor's Degree in Business, Finance, Supply Chain, or equivalent hands-on experience is preferred.
  • Excellent written and verbal communication skills in English and French.
  • Digital mindset: Comfortable using Progressive knowledge of SAP and Salesforce, or other ERP and CRM software.
  • Highly detail-oriented, organized and able to provide clear and accurate updates to relevant teams.
  • An ability to work in a cross-functional environment with peers, leadership, and supporting organizations.
  • Excellent time management skills and ability to prioritize work from multiple channels.
  • Thrives in a fast-paced but fun work environment.
  • Ability to work and influence employees at other locations.
  • Ability to understand specific business objectives, priorities and key processes
  • Develops meeting agenda/tracts actions and leverages connections to create and maintain interactive meetings.
  • Cross-functional and global collaboration with peers, Sales, and Supply Chain on adhoc or long-term project basis
  • Meets/exceeds responsiveness expectation to customers and internal assignments
  • Becomes a business partner to their commercial team and the customers
  • Awareness and contribution to Quality Framework initiatives including document management, continuous improvement projects, root cause analysis investigation, and basic ISO quality management system awareness.
  • Understands contribution to Quality metrics and provides input for corrective action and quality investigations
  • May be asked to both lead and contribute to presentations required for customers or internal business
  • This is a hybrid position, requiring a minimum of 2 days in the office
  • Ability to work Monday – Friday (8-hour shift), within the working window of 8:00am – 6:30pm, depending on our assigned region.

PERKS:

  • Be part of a pioneering company in the chemical and equipment business.
  • Temporary position with potential to become permanent
  • Work Monday to Friday – 2 days in office, 3 days remote
  • $29.80 per hour plus 4% vacation pay on each weekly pay cheque
  • Work in a dynamic and collaborative environment where your contributions make a real impact.

If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further, and apply today

Why Kelly

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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