Director (remote)

4 weeks ago

Manitoba, Canada IG Wealth Management Full time

The Director, Business Operations Support & Controls is responsible for providing oversight and strategic direction for the key functions delivering configuration of back-office systems supporting product launches, coordinating production issue resolution with IT partners, supporting mailings to advisors and clients scheduled and as needed for Business teams and ensuring we are monitoring and reporting on CSO controls.

Work in partnership with the AVP, Business Operations Support & Controls to ensure BOS teams are collaborating and meeting targets on IGM deliverables for fund/product launches/changes, configuration of SAS, RBroker, and IG downstream systems.

Ensure the BOS teams are meeting cross-training goals to support IGM teams and all new team members are trained cross-functionally for MI, Counsel, Canada Life, and IG product support.

Work closely with IGM Product, Distribution, Legal, Compliance, Fund Services, IG Wealth Operations, MI Client Solutions, and IGM Contact Center teams on product support, implementation of regulatory and discretionary projects and any BAU business needs.

The team is cross-trained to deliver databases, create quality communications via email and mail that allow us to service regulatory and discretionary mailings to clients and advisors.

Supporting the AVP to build out tracking of team productivity and dashboards that help in resource planning and supporting Business needs.

Management and Service Excellence.

Completion of Canadian Securities Course is an asset.

Demonstrated management and leadership experience.

Strong leadership skills with the ability to lead change management activities and mentor and influence others.

Ability to work in a fast-paced and agile work environment.

Project management & change management skills.

Proficiency in using MS Excel, MS Word, Microsoft projects and MS PowerPoint.

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