Shift Lead

4 weeks ago

Halifax NS, Canada Symcor Full time

With our exceptional standards in safety and security, Symcor supports banking, wealth management, telecommunications, insurance, payroll, and utility markets with innovative and resilient solutions in payment processing (COR.PAY), customer communications & experiences (COR.CCX) and solutions to aid the prevention of fraud (COR IQ). We help clients get ahead of an evolving digital world, accelerating their digital transformation through our unique expertise and infrastructure that helps drive efficiencies and mitigate risk industry ‐ wide. A proudly Canadian company, Symcor is committed to serving clients through our values of Accountability, Performance, and Integrity.


100% coverage for major FIs for treasury management
Provides guidance, direction and instructions to employees regarding process and workflow as needed. Work Schedule (Full-Time):
Monday and Friday from 8:00 pm to 3:30 am. For every hour worked during the evening shift, a shift premium of $1.This role is currently in office - Downtown Halifax, Nova Scotia.
Ensure team completes all cashbooks, general ledger accounts and other financial entries accurately, in balance and deadlines are met.
Manage and monitor the workflow process and assign work activities to department resources in accordance with work priorities and deadlines.
Open internal IR (Incident Records) – notify help desk for support (day-to day operations).
Ensure accurate gathering of data for Client Billing Reporting (CBR) and Quality Reporting.
Tracking of CBR (Client Billing Reporting) volumes.
Support preparation activities for Statement of Controls (SOC1)/ Client Audits.
Optimize department performance by reviewing processes with managements and providing improvement recommendations.
In collaboration with Management, ensure effective schedules are in place including cross training activities and vacation planning.
Support Assistant Managers by investigating discrepancies related to non-compliance/process control.
Provide training on procedures, ensuring proper decision techniques, processes are adhered to and equipment is used/handled appropriately, safely and maintained with care.
Collaborate with management, project and/or operations team members prior to, during and after implementations and/or PAT tests.
Test new technology and continue to monitor performance
The position will need to exchange information, explain situations, and influence others in matters of common interest such as workflow process management or resolution of operational issues, aligned to requirements and business needs.
Intermediate Computer skills, including proficiency in MS Office
Accounting skills are considered an asset.
At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect their brands and help them meet their business needs. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Pension plan that pays 150%
It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.
~

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