Project Manager Team Lead, Ecommerce

4 weeks ago

Toronto ON, Canada Marks, part of SGS & Co Full time

Who are we?

Marks is a consumer experience agency that creates engaging moments across the entire brand spectrum – from brand design and packaging to content and consumer connections. Rooted in a deep understanding of human behaviour, we are uniquely constructed to enable brands to win in an age of constant change. A super-charged experience powerhouse – 700 people strong, with subject matter experts working collaboratively across 12 studios and 8 countries – we have helped some of the world’s biggest brands (Amazon, LEGO, PepsiCo, Target and AB InBev, to name a few) connect to their audiences and tackle the biggest challenges and opportunities of today’s consumer landscape.

About the team

The Marks Omni team is our agile and talented agency-within-an-agency. They create smart, insight-driven omnichannel campaigns, programs and content, bringing them to life across multiple touchpoints and mediums, both digital and physical. A multidisciplinary group of problem-solvers, our team uncovers the truth behind client asks and needs, developing innovative and creative solutions that engage audiences, build brands and drive sales.

About the role

We are looking for an experienced E-Commerce Project Manager Team Lead to spearhead our e-commerce project management team, focusing on delivering outstanding e-commerce solutions for our clients. This role combines strong leadership qualities, in-depth knowledge of e-commerce project management and a track record of managing full project workflows to meet expectations. The ideal candidate will demonstrate proficiency in leveraging e-commerce software, such as Salsify, and understand key e-commerce terminologies like FIS (First-In-Series), NIS (Next-In-Series) and a general understanding of ADA Compliance and SEO.

Key Responsibilities

Leadership and Development

  • Lead and mentor a team of project managers, ensuring professional growth and high performance.
  • Conduct performance evaluations, provide feedback and facilitate development opportunities.
  • Support recruitment and onboarding processes for new team members.
  • Promote a collaborative team environment and work closely with senior management to streamline workflows.

Project Management

  • Oversee the end-to-end execution of e-commerce projects, ensuring alignment with client objectives and deliverables.
  • Manage project plans, identifying the necessary talent and resources to achieve project success.
  • Address and resolve any roadblocks or challenges, ensuring smooth project progression.
  • Foster positive relationships with clients, providing regular updates and managing expectations.
  • Tracking and leading clients through weekly project status reports.

Process and Workflow Optimization

  • Set and lead best practices in e-commerce.
  • Develop and maintain detailed project plans, timelines and documentation.
  • Implement best practices for digital asset management, ensuring efficient content organization and adherence to platform standards.
  • Facilitate communication between client, client service, creative, strategy and production teams to ensure successful project delivery.
  • Lead post-mortem meetings to gather insights and apply learnings to future projects.

Key qualities and skills

  • Proven leadership and people management skills, with a passion for mentorship and development.
  • Significant experience in e-commerce project management, with knowledge of relevant software and terminologies.
  • Strong organizational and critical thinking skills, with the ability to manage multiple projects in a fast paced environment.
  • Excellent communication abilities to foster internal and client relations.
  • Creative problem-solver with a collaborative spirit and a desire to lead by example.
  • Attention to detail and superior time management skills, paired with a proactive and self-motivated attitude.

Experience

  • BA or higher in Graphic Communications Management or a related field.
  • 7+ years of project management experience within an e-commerce setting.
  • Familiarity with digital asset management platforms, e-commerce systems like Salsify and legal and retailer requirements.

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