Bilingual Technical Support Specialist, Remote

2 days ago


Niagara On The Lake ON, Canada PCI Panasonic Canada Inc. Full time

Panasonic Canada Inc. is currently looking to hire for the position of Technical Helpdesk Analyst I.
Responds to customer inquiries through the use of telephone or email to provide problem resolution in accordance with service level standards. Consults management, technical, or sales staff for non-routine elements or resolution. This is a full-time position.
Any office-based work will be performed from our Niagara on the Lake office.
Provides bilingual technical support through telephone & e-mail for timely resolution of customer issues. Refers customers to online tools or manuals, technical or sales staff.
Liaises with management, sales, or technical staff to resolve non-routine elements or issues. A+ or equivalency, customer care related & technical helpdesk support.
Microsoft Office, including Excel, Word, Outlook – Advanced
Courteously exchanges factual information in a customer complaint environment. Occasional communication of bad news.
We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.
Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
Panasonic Retirement Pension Plan (RPP/DCPP)
Group Retirement Savings Plan (RSP)
Panasonic Canada Inc. supports a hybrid work model. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.
Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.
a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Their passion has been one of the driving forces behind our success for more than 100 years.
DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.
In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. AODA POLICY
Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.



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