Bilingual Technical Support Specialist, Remote
1 week ago
Bilingual (French) Service Desk Analyst: Procom KW is seeking a Bilingual (French) Service Desk Analyst for a fully remote, permanent full time role with one of our clients in the insurance sector.
Bilingual (French) Service Desk Analyst Job Details:
As a Bilingual (French) Service Desk Analyst, you will be responsible for providing professional, technical support for basic hardware, software and service-based inquiries. Bilingual (French) Service Desk Analyst Responsibilities :Issue Resolution – Gathers data and provides basic troubleshooting techniques for all computer and software issues. Resolve all technical support issues, tracks and documents pertinent information in a timely manner according to procedure. Works with other service desk team members and infrastructure team collaboratively and owns the incident through to resolution.
Framework – Provide feedback to management on areas to improve the overall operating model of the service desk
Governance - Follows prescribed processes to meet the requirements set out in regard to our governance models such as SOX and data security compliance.
Bilingual (French) Service Desk Analyst Must Have Skills
~2+ years of progressive experience supporting end users either by a service desk or through desktop support
~ Experience collaborating on projects and/or providing mentorship on best practices and policies
~ Experience working in or leading a swarming service desk model
~ Excellent project management, ITIL aligned frameworks/processes skills.
~ Excellent customer service skills, including highly developed communication skills in all forms.
~ Experience writing detailed business requirements and business proposals for technology projects.
~ Solid knowledge and experience supporting the following technologies & productions such as:
~ Windows 10
~ Windows Server 2012+
~ Office 365
~ TCP/IP Networks & VPN
~ Active Directory & Group Policy Knowledge
~ iPhone support
~ Requires post-secondary college or technical school training or the equivalent combination of education and experience.
Bilingual (French) Service Desk Analyst Nice to Have Skills
Outstanding communication skills and ability to communicate effectively with technical, business and executive staff (proposals, business communication, marketing writing).
Excellent organizational, analytical, project management and client relation skills are essential.
Bilingual (French) Service Desk Analyst Start Date
ASAP
Bilingual (French) Service Desk Analyst Assignment Length:
Permanent, Full Time Role
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