eCommerce Account Manager

1 week ago


Mississauga, Ontario, Canada Fuze HR Solutions Full time
As an eCommerce Account Manager, you will become an integral part of our expanding Account Management department. Your primary responsibility will be overseeing client portfolios, which entails addressing their queries, comprehending their business requisites, and accommodating their specific demands. Client Relationship Management: Build and maintain strong relationships with a portfolio of eCommerce clients. Strategic Planning: Develop tailored shipping strategies that align with their goals and leverage market trends and insights.
Provide strategic guidance and recommendations to partners to optimize eCommerce shipping operations.
Cross-functional Collaboration: Work closely with internal teams, including Operations, Marketing, and Sales, to ensure the seamless execution of client initiatives and projects.
Provide regular internal and external performance reports and opportunities for optimizing shipping solutions.
Training and Support: Act as the Subject Matter Expert in educating clients on the company's eCommerce shipping tools, platforms, and best practices.

2 years of hands-on experience in eCommerce and the logistics industry.
~3 years of experience managing client relations and customer service.
~ Previous client management experience in the hospitality industry is an asset.
~ Proficiency in French is an asset.
~ Strong analytical skills with the ability to interpret data and make strategic recommendations.
~ Customer-focused mindset with a passion for delivering exceptional service.
~ Flexible work schedule, as eCommerce clients usually work their own operational hours.

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