IT Systems Administrator

3 weeks ago


Ontario, Canada The Cronos Group Full time

Cronos Group is an innovative global cannabinoid company with international production and distribution across five continents. Cronos Group is committed to building disruptive intellectual property by advancing cannabis research, technology and product development. With a passion to responsibly elevate the consumer experience, Cronos Group is building an iconic brand portfolio. Cronos Group’s portfolio includes PEACE NATURALS, a global health and wellness platform, and two adult-use brands, Spinach and Lord Jones.
If you want to play a part in shaping an innovative industry and help build a historically significant company, we want to meet you.
Working under the direction of the Senior Manager, Technical Operations, and in collaboration with the growing IT team, the Systems Administrator shares the responsibility of the efficient management and support of the computing, network, security, and telecommunication systems within Cronos. Responsible for the day to day maintenance, configuration, security, and reliable operation of the Cronos (and affiliate) computer systems, network switches, servers, and virtualization
Participate in software and data center hardware upgrades and maintenance activities on equipment such as UPS and host hardware systems
Provide front line as well as 2nd level technical support and work with vendors to assist and support activities
Identify, validate, recommend, and deploy software, OS, and hardware patches
Install, modify, and maintain systems and utility software as required on server and endpoint computer systems
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
Post-secondary education in Computer Science or a related field (or equivalent additional experience)
~5+ years of experience supporting IT functions
~ Industry certifications (Microsoft, Cisco, ITIL) would be an asset
~ Working knowledge of virtualization technologies and network technologies (switches, routers, firewalls) and SDWan technologies
~ Strong Windows knowledge and experience: troubleshooting, maintenance, configuration, design (Windows 10, Windows Servers, Active Directory, Azure AD, Office 365)
~ Proven experience with technology support tools and methodologies (remote control, ticketing, triage)
~ Familiarity with Mobile Device Management, mobile apps, iOS and Android would be an asset
~ Proven experience in providing top notch technical support in both remote and in-office environment
~ Consumer focused mindset with a willingness to provide creative problem-solving solutions to meet the needs of customers
~ A solid communicator, possessing the ability to influence both technical and non-technical stakeholders with your recommendations
~ Agile and flexible, able to pivot and react quickly and effectively to new and high priority needs

We are committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. For candidates with disabilities, accommodations are available upon request in all phases of the selection process.
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