Project Specialist
2 weeks ago
Forge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. Blackline Safety.
Blackline Safety is hiring a Client Success Specialist to join our growing team. The Client Success Specialist role involves a combination of customer service, relationship management, technical knowledge, and strategic guidance. You will be working directly with Client Success Managers on our largest accounts, responsible for the growth, expansion, and health of those customers.
You want to be constantly listening to customers and continuously test, enhance, and personalize the customer experience. Work with the CSM and key account points of contact throughout the customer journey to effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 95% of renewals within the designated quarter
Identify and drive growth opportunities inside the key account accounts and work with the CSM to make sure we close those opportunities for new business
Understanding of the company’s product catalog, their application within customer accounts, and comfort in consistently communicating the benefits of the distinctive features of the product
Document all activities within the companies’ CRM (Customer Relationship Management)
Demonstrate ability to consistently, and independently, apply project management principles, including collaboration with other teams, to fulfill account management tasks or other specially assigned projects.
Proficient with the full MS Office suite, including Teams, Excel, and PowerPoint, and have an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application experience.
About Blackline Safety
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Blackline Safety is a publicly traded company.
Blackline Safety is powered by the diversity of our talented employees. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation.
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