IT System Administrator

1 month ago

Canada Boundlessfellows Full time

We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Help us maintain and build out a high performing platform that factors in change control, scalability and industry best practices. Serve as an internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian suite of tools. Apply built-in customization and third party add-ons to extend Atlassian Suite functionality as needed. Provide user management, training, and support for Atlassian Suite.
About the Team - The Instacart Information Technology Department is dedicated to supporting all of Instacart with equipment, infrastructure and technical support. We partner with other teams to help streamline processes and find solutions to people’s technical challenges. 
Serve as the internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian suite of tools
Develop metrics, dashboards, and advanced filters in JIRA/Confluence to provide end-users and business leadership with meaningful operational/performance metrics and status reports
Provide user management, training, and support for Atlassian Suite
Create and maintain detailed technical and user-facing documentation
Apply built-in customization and third party add-ons to extend Atlassian Suite functionality as needed
Collaborate on problem resolution, team decisions, and project planning
Support multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins
Customize workflows for multiple projects and create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes
3-5 years of experience in the administration, configuration and support of Atlassian cloud products which may include some or all of the following:
~ JIRA Software, add-ons, associated plug-ins and extensions
~ Project Setups
~ JIRA Projects Role, Access and administration
~ JIRA Service Desk
~ Advanced knowledge of Atlassian Suite and features, with excellent understanding of general administration and configuration to maximize efficiency in using the tool
Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic
LI-Remote
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