Night Fleet Service Technician

3 weeks ago

Ontario, Canada PALFINGER AG Full time

We strive daily to create and support an atmosphere of collaboration, transparency, empowerment and customer focus so our greatest assets, our people, can harness their passion, drive and motivation to make a significant impact
As a global company, PALFINGER offers its customers worldwide hydraulic lifting solutions and stands for the most innovative, reliable and efficient lifting, loading and handling solutions for use on commercial vehicles (PALFINGER Products). In North America, our product portfolio qualifies PALFINGER as a complete truck-equipment solution provider. Furthermore, as a PALFINGER North America Region member, PALFINGER continuously pursues our vision of being the preferred provider of truck equipment.
Are you ready to help us lift anything and reach new heights in your career? PALFINGER is searching for a Service Technician to work in our Technical Service Department. The primary function is to support customer service requests from the North American Market for the Crane product with regards to dealer, service partner and from time-to-time end user service issues. This role will work closely with our service partners in the areas of after sales service support. The position is a high-level service support role that requires experience and the ability to manage and handle a high demanding environment. This position reports to the Regional Director of Customer Service.
Troubleshoot crane electric, electronic and hydraulic system issues via phone, email and on-site if needed.
Interfacing and supporting other departments within the organization (e.g. Sales, Spare Parts, Service, Network Development, etc.).
Regular on-site service visits with dealers and service partners.
Travel for on-site service partner support, repairs and troubleshooting.
Provide basic service training (Palfinger University) to our dealers and service partners.
Builds sustainable and good working relationships with our dealers, and service partners.
Follow up with dealers, and service partners on key service issues.
Liaison with design contacts in Europe to report issues and work together to help resolve market service issues.
Work closely with training staff to provide feedback from market service issues.
Planned service visits to dealers and service partners as a support role.
Support similar product lines (e.g. T&R) with after sales service support as a backup role.
Technical training and education in mechanical, electrical, or hydraulics would be an asset.
5+ years of years of experience in the areas of mechanical, hydraulic and electrical systems.
Experience working with Palfinger Knuckle Boom Cranes would be an asset.
Strong technical knowledge with the ability to read and understand technical specifications, diagrams, and installation manuals.
Must have excellent communication and customer service skills and be able to professionally represent the company in the field.
Strong computer skills and proficient in MS Office products.
Ability to work an entire shift in an office, hot and/or cold industrial manufacturing environments.
A second language skill (German, Spanish, or French) could be an asset.
Medical, dental, vision, life, accidental death, and dismemberment insurance, and long-term disability.
Employee/Family Assistance Program and Health Care Spending Account benefit.
This is a full-time job with a working schedule of Monday to Friday.

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