Field Service Representative

2 weeks ago

Penticton BC, Canada Brunel Full time

Introduction We are currently hiring a Field Service Technician for our client. The Field Service Technician acts as the face of the company while ensuring top-notch service for customers. In this field-based, Customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other customer locations to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, washer/disinfectors, surgical equipment such as tables & lights, and other products as needed. In addition, you will be responsible for building positive relationships with customers and colleagues, as well as completing necessary administrative tasks.


Perform preventive and corrective maintenance required on product lines in a safe and efficient manner. troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, performing installations as required, etc.
Establish and maintain effective, communicative relationships with Customers, managers, support functions, and the sales organization.
Promote company growth through identifying sales opportunities and recommending products/services to Customers.
Be a positive ambassador for the company at Customer sites.
This position may be elevated to a Field Service Technician II role for candidates that possess an appropriate level of relevant experience as determined by the company.


Valid driver’s license is required.
Ability to work flexible hours and travel locally as required.
Strong technical, organizational, problem-solving and troubleshooting skills.
Experience with navigating a computer and exposure to Microsoft Office programs.
Finding the next step in your career can be a full-time job in itself. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.


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