Client Care Coordinator Retail · Windsor

4 weeks ago

Windsor ON, Canada WS Audiology USA Full time

About HearCANADA
At HearCANADA, we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide Wonderful Sound for All .

About the role:

HearCANADA’s Client Care Coordinators (CCC) hold vital customer-facing roles within our clinics to deliver exceptional client service within our busy hearing clinics. As a Client Care Coordinator, you will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities within our clinic.

What you’ll be responsible for:

  • Client interactions and communications – Manage inbound and outbound calls, return messages, and perform proactive recalls to clients (follow-ups to existing clients, warranty calls, annual appointments, etc.), greet walk-in clients, collaborate with HearCANADA team members in clinic to best-serve clients, and send email follow-ups and marketing collateral to clients.
  • Schedule appointments and maintain calendars - Manage scheduling for clinicians by scheduling client appointments and entering appointment blocks, vacations, out of office activities, and stagger/balance schedules to ensure capacity is met.
  • Client file documentation - Maintain client documentation virtually within the EMR system and physically within files.
  • Order supplies - Maintain shopping lists and order clinical supplies and office supplies from preferred vendors; seek leadership approval for order expenses as required.
  • Community-based marketing (CBM) – Participate in CBM events like tradeshows, marketing collateral drops, and partnership events with the goal of increasing brand-awareness in your local area.
  • Process payments and in-clinic financials - Answer client questions about payments and payment options, process insurance direct-billing, follow-up on government remittances, and handle cash payments.
  • Maintain a clean and safe office environment - Perform sanitation and sterilization of equipment and surfaces within the clinic and maintain a welcoming environment for our clients.
  • Ongoing training and development – Participate in ongoing HearCANADA training and learning opportunities and work with Field Support Coordinators and your leadership team to stay abreast of industry changes, product offerings, and client service best-practices.

What we are looking for:

  • Secondary school diploma (or equivalency) is required; courses and/or some post-secondary education in a related field is a definite asset (Medical Office Administration, Healthcare, Business, etc.)
  • 2+ years of experience in a customer-facing administrative or retail sales role is required; experience in a clinic or high-volume retail office environment would be an asset
  • Customer-centric attitude – you strive to deliver exceptional customer service and have a sound understanding of how customer satisfaction directly impacts success and growth in a retail clinic setting
  • Technical acumen and comfortability in adopting and leveraging new tools and software; experience with MS Office Suite is required and scheduling software is a definite asset
  • Effective oral and written communication skills
  • Strong multi-tasking, organization, and time-management skills

What’s in it for you?

  • Attractive compensation package with profit-sharing opportunities
  • Benefits starting on your first day
  • RRSP program + employer matching
  • Educational Assistance and Health & Wellness programs
  • Mentorship and professional development opportunities
  • Employee discounts and friends and family discounts for qualifying hearing care needs

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

#J-18808-Ljbffr

  • Service Coordinator

    6 days ago

    Windsor, Canada Legal Assistance of Windsor Full time

    **JOB POSTING—Service Coordinator** - Legal Assistance of Windsor (LAW)_is seeking a permanent, full-time _ - service coordinator, with a start date on or after April 2, 2024._ - About LAW_ LAW is an interdisciplinary clinic combining legal and social work professions to meet the multi-faceted needs of the low-income community in Windsor and Essex County....

  • Customer Care Coordinator

    4 days ago

    Windsor, Canada Amplifon Group Full time

    **Customer Care Coordinator** **Windsor** **Hours: 15 hours per week** **Salary: £8,190 p.a. + Variable commission scheme** **A Career to Be Proud Of....**At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our customers.To help make this a reality,...

  • Client Advisor

    3 days ago

    Windsor, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Marketing Coordinator

    3 weeks ago

    Windsor, ON, Canada University of Windsor Full time

    Media Buyer The Hemon Group/HemonX Recruiting ( Remote ) UNIVERSITY OF WINDSOR NOTICE OF VACANCY C.U.P.E. LOCAL 1393 CLASSIFICATION: Classification “VI” per Schedule A of the collective agreement DEPARTMENT: Office of Enrolment Management The University of Windsor is situated on the traditional territory of the Three Fires Confederacy of First...

  • Client Care Coordinator

    4 weeks ago

    Windsor, Canada WS Audiology Americas Full time

    **About HearCANADA** At HearCANADA, we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide _Wonderful Sound for All_. **About the...

  • Retail Sales Consultant, Windsor

    7 days ago

    Windsor, Canada BELL MOBILITYBELL MOBILITÉ Full time

    Req Id: 407614 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want...

  • Documentation Coordinator

    4 weeks ago

    Windsor, Ontario, Canada CenterLine (Windsor) Limited Full time

    We have an exciting opportunity to join our Documentation Team as we are actively recruiting for Documentation Coordinator responsible for managing customer deliverables, answering documentation inquiries and applying documentation to equipment. Ability to work on-site is required. This position reports to the Documentation Manager.Our company CenterLine...

  • Banking Advisor Format

    6 days ago

    Windsor, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Live In Housekeeper Carer in Windsor

    3 weeks ago

    Windsor, ON, Canada Guardian Carers Limited Full time

    Live In Housekeeper Carer in Windsor A lovely family is in search of a live in full time housekeeper carer to help with housework and take care of an elderly relative in Windsor. Working hours: Monday to Saturday - 10 to 12 hours a day with breaks Duties include: hoover and mop the floors organise groceries unload and load the dishwasher do the...

  • Fundraising Coordinator

    4 days ago

    Windsor, Canada Islamic Relief Canada Full time

    **Jr Fundraising Coordinator - Windsor, Ontario** **Location: Windsor, Chatham-Kent, Sarnia** **Status: 6 month contract** **Department: Fund Development** **ABOUT ISLAMIC RELIEF**: Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion....

  • Live In Housekeeper Carer in Windsor

    7 days ago

    Windsor, Canada Guardian Carers Limited Full time

    Live In Housekeeper Carer in WindsorA lovely family is in search of a live in full time housekeeper carer to help with housework and take care of an elderly relative in Windsor. Working hours: Monday to Saturday - 10 to 12 hours a day with breaks Duties include: hoover and mop the floors organise groceries unload and load the dishwasher do the laundry and...

  • Client Care Coordinator Retail · Burlington

    3 weeks ago

    Burlington, ON, Canada WS Audiology USA Full time

    About HearCANADA At HearCANADA, we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide Wonderful Sound for All . About the role: ...

  • Coordinator, Outreach Services

    4 weeks ago

    Windsor, Canada Family Services Windsor-Essex Full time

    ***: In support of the mission and mandate of Family Services Windsor-Essex (FSWE), the incumbent coordinates the staff in the Housing Program: Housing Advocate Workers. **ORGANIZATIONAL DUTIES AND RESPONSIBILITIES**: The incumbent contributes and supports the overall culture and working environment of the Agency by: - Providing a welcoming and supportive...

  • Manager, Education Program

    4 days ago

    Windsor, Canada University of Windsor Full time

    **UNIVERSITY OF WINDSOR** **NOTICE OF VACANCY** **Managerial & Professional** **POSITION TITLE: Manager, Education Program** **DEPARTMENT: Schulich School of Medicine & Dentistry - Windsor Campus** **(in affiliation with Western University)** - The University of Windsor is situated on the traditional territory of the Three Fires Confederacy of First...

  • Accounting Assistant

    17 hours ago

    Windsor, Canada Seasons Care Dietitian Network Full time

    Seasons Care Dietitian Network is a consulting network of Dietitians and Nutrition Managers specializing in Long-Term Care and Retirement Homes. Since 1996, Seasons Care has become the leader in Seniors Nutrition in Canada. We partner with many Long-Term Care and Retirement Homes by providing consulting Dietitian and Nutrition Management services to support...

  • Program Operations Manager

    4 weeks ago

    Windsor, Canada Windsor Regional Hospital Full time

    Responsible for overall leadership of the assigned patient care program/units in the development and delivery of innovative programs and services to ensure the delivery of quality care to all patients/families in the program. **RESPONSIBILITIES**: - Assumes overall accountability and responsibility for the patient care and services provided - Maintains...

  • Sales & Marketing Representative - Bell Windsor

    3 weeks ago

    Windsor, ON, Canada Acosta Sales & Marketing Full time

    Sales & Marketing Representative - Bell Windsor General Information Company: PRE-CA Location: Windsor, Ontario, N8X 2S2 Ref #: M35737 Function: Brand Advocacy & Sales Employment Duration: Full-time Benefits: Premium offers a competitive salary along with a full benefits package including health, dental, vision, life insurance, and vacation for...

  • Jr. Project Coordinator

    3 days ago

    Windsor, Canada Field Electrical Contractors – Windsor, ON Full time

    Jr. Project Coordinator – ELECTRICAL UTILITY Field Electrical contractors inc. Full-time Permanent Position Date: April 2024 Location: Windsor, Chatham, ON Amico is a diversified and dynamic, Canadian owned and operated construction company. Our dedicated and professional team provides paving, r

  • Director of Windsor Education Center

    3 weeks ago

    Windsor, ON, Canada Campbellsville University Full time

    Corporation Office: 2485 Ouelette Ave, Windsor, ON, N8X 4Y6 Work Location: 2485 Ouelette Ave, Windsor, ON, N8X 4Y6 Start Date: As soon as possible Type of Position: Permanent, Full Time Positions Available: 1 Hours per Week: 40 Salary: $155,412 Employment Conditions: Morning, Day, Evening, Flexible Hours Benefits: 10 days’ vacation per year The Role:...

  • Service Coordinator

    3 weeks ago

    Windsor, ON, Canada Legal Aid Ontario Full time

    A Joint Service of the Faculty of Law, University of Windsor and Legal Aid Ontario Legal Assistance of Windsor (LAW) is seeking a permanent, full-time service coordinator, with a start date on or after April 2, 2024. About LAW LAW is an interdisciplinary clinic combining legal and social work professions to meet the multi-faceted needs of the low-income...