Solutions Engineering Manager, Multiple Roles/Segments

4 weeks ago

Toronto ON, Canada Shopify Full time

Job Description

About the role

As one of the segment Solutions Engineering leaders, you’ll get to work on things like:

  1. Develop, iterate and manage the engagement model with Sales
  2. Optimize an onboarding path for new hires and development paths for current team members
  3. Define clear expectations of the Solution Engineering role, as well as job levels and career paths utilizing metrics, goals and skill sets
  4. Coach and amplify the impact of the broader Solution Engineering team
  5. Facilitate a strong team culture based on trust

Responsibilities

  • Lead, develop and grow a team of Solutions Engineers
  • Create a collaborative and engaging culture to reward effective technical sales, responsibility and long term customer success
  • Collaborate with the Solutions Engineering team and other Solutions Engineering leads to define the SE craft and level of excellence
  • Coach Solutions Engineers to be technical advisors, solution consultants and expert generalists on the Shopify platform
  • Lead Solutions Engineers in cross functional initiatives and build partnerships with sales, product and marketing
  • Identify opportunities to scale the impact of the Solutions Engineering teams
  • Build and maintain internal relationships (Sales, Launch, Product) while advocating for prospective and current customers
  • Identify and own initiatives to improve and develop the team’s craft and performance
  • Coach, mentor and develop the team through strong and frequent feedback
  • Directly contributing to deals to gain context and understanding of the Solutions Engineer role

How this role works with teams:

  • Sales: The Solution Engineering team’s primary responsibility is partnering with the sales organization. KPIs in this area would include win rate, MRR attribution, attach rate, churn rate, time to value, etc.
  • Cross-functional Partnerships: Marketing, Professional Services, external agencies & partners are often included in the pre-sales process. The solution team will at times co-solution with a partner or agency, and bring that feedback back to the other internal teams to strengthen our value proposition.
  • Enablement: The Solution Engineering team will be responsible for identifying Product and Solutioning enablement opportunities, and ensuring that training materials are created to serve the Plus community.
  • Product/Engineering: The Solution Engineering team will be responsible for sourcing customer-facing technical insights to provide back to the Product and Engineering team, work with the product directors to scale their knowledge and product depth across the Solution Engineering teams and bring that expertise back to the customer.

Qualifications

  • Strong technical background, with demonstrated success in R&D, sales and/or customer facing roles.
  • Can demonstrate a clear understanding of metrics based performance coaching
  • Experience working closely with or directly as a Solutions Engineer individual contributor or leader
  • Must enjoy being a part of the pre sales process and working with sales teams
  • Ability to speak comfortably to Shopify’s platform, roadmap, major tech partners, competition, and common customer integrations & challenges. Bring executive presence to customer calls for high visibility deals.
  • Ability to work cross-functionally with other teams to create a fuller enterprise experience
  • Exhibits strength in the 5 Expectations of Leadership
    • Hire the Best People
    • Set and Hold High Standards
    • Create the Conditions for Success
    • Invest in Strong Relationships
    • Be Great Storytellers
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