IT Cybersecurity Engineer

4 weeks ago


Canada Telcobridges Inc. Full time

Reporting to the Director of Customer Service, the Customer Support Engineer provides technical assistance to customers worldwide relating to the use of TelcoBridges’ products.
The candidate will develop strong technical background and communication skills.
TelcoBridges Inc. designs, develops and manufactures carrier-grade telecommunications hardware and software. From its headquarters in Boucherville (Montreal), QC, CANADA, TelcoBridges performs R&D as well as assembly and testing of its products. These products answer the needs for Sessions Border Controllers (SBC), VoIP gateways, telecom solution development platforms, and real-time network monitoring, focused on high availability.
With deployments in over 100 countries worldwide, TelcoBridges strives to continuously provide the highest standards of Stability, Reliability, and Integrity.
Providing identification, diagnosis and resolution to technical problems
Documenting technical issues encountered and share with the R&D team
Documenting technical topics for customers to be self-taught
Working as a field engineers to visit customers for interoperability tests, system deployment or problem resolution
Providing technical trainings to customers
Providing technical sales support
Writing ruby scripts for routing applications
As a customer support engineer, the typical hours will be 40 hours per week with participation to 24/7 shifts for emergencies calls.
TelcoBridges support office hours are from 8:30am to 5:30pm, from Monday to Friday. The support is provided from various regions in the world and the Montreal support office. The support outside of the office hours and public holidays is provided on rotation shifts with compensation.
As desk-based job, you will spend most of your day on the phone, emailing customers and/or employees, providing online training with some onsite training and installation.
Degree holder in Electrical/Electronic/Computer Engineering or equivalent
~1-3 years of experience in Electronic, Electrical or Telecommunications would be preferred

Knowledge and hands on skills in Linux and networking
Good written and verbal communication skills in English
Willing to travel to customer sites 4-8 weeks a year
Work-family balance facilitated with a flexible schedule and the possibility of telecommuting
Environment focused on the well-being of employees: relaxation areas, well-equipped dining room and social activities
Dynamic and motivating team, managed according to Scrum / Agile methodology
Financial Incentive for Transit and Green Car Users
Easily accessible by car, bike, or public transit



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