Hotel General Manager

3 weeks ago

Kingston ON, Canada DM Lyons Consulting Full time

Reporting to the Executive Vice-President and COO, the General Manager is responsible to oversee the entire hotel and operational aspects involved on the day to day basis. The General Manager is responsible to lead the team and ensure the hotel delivers an excellent guest experience and achieves profitability.

Job Description:

Oversee all hotels operations and employees

Hold regular meetings with all department heads/managers

Ensure full compliance of policies and procedures, including brand standards

Lead all projects including sales initiatives, redesigns, customer service and follows HR initiatives

Handling complaints & overlooking service recovery procedures

Work closely with Sales Manager to attract and satisfy new and existing clients

Ensure all meetings held at the property are safely and properly executed

Responsible for preparing & presenting annual budget and marketing plan

Review & managing monthly revenues of the hotel

Approve & verify monthly expenses

Ensure all decisions made are in the best interest of the hotel

Review & understand monthly financial statements

Ensure all property maintenance issues are solved in a timely and cost effect manner

Review daily reports and adjust property action plan accordingly

Ensure proper yield management

Able to procure operating supplies & equipment, along with contracting with third-party vendors for essential services & supplies

Coordinate and communicate closely with all department heads/managers

Be accountable for responsibilities of department head

Provide leadership to all hotel employees

Conduct self-audits to identify problems and continuously improve

Communicate with Head Office and Regional Managers

Skills and qualifications:

The best-suited candidate would have at least 5 to 10 years experience in the hospitality industry, specifically in a management position

Outstanding leadership skills and willing to have hands-on experience at the hotel

Available to work coverage when needed, including weekends, holidays and nights.

3 weeks of vacation

Health/Dental Insurance from start date

5 personal days

Discounts on company owned Hotel rates

Languages:

Fluency in written/spoken English is mandatory

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