Assistant Night Manager F/H
3 weeks ago
We have a relaxed working environment within a close-knit group, who value diversity, inclusion, teamwork, and positive communication .
It’s a short drive to UNESCO World Heritage Sites such as Head-Smashed-In Buffalo Jump, Dinosaur Provincial Park, Waterton National Park or world class skiing in Banff and Lake Louise . Stay connected to the backpacking community and share all your favourite local spots with like-minded travellers . A laid back, casual work environment that is a lot less stuffy than working in a hotel
Have fun with a tight-knit group of colleagues on shift and in your free time
Free meal during guests’ social events
Commission on local tour sales
You will support the General Manager in the overall management of the Hostel and lead the effective and efficient daily operations of the front desk by leading and motivating all front desk and night security personnel in aspects of customer service, risk management and hostel operations.
You are primarily responsible for helping the hostel team to deliver the best possible customer experience. This includes coaching and training, delegating, following-up on daily tasks, and ensuring adequate department coverage.
The Assistant Manager is responsible for guest-facing activities and inventory management, and leading health and safety.
The Assistant Manager leads the Front Desk team and ensures adequate coverage to meet guest needs. You are very comfortable using computers. Experience with scheduling, accounts reconciliations and property management systems are a plus.
You have proven leadership skills with a strong sense of professional empathy when working with staff, guests, management and partners.
Join our community
Whether you're on a working holiday and this will be a short stop on a longer trip, or you're looking to stay connected to the hostel lifestyle by working among travellers , this is the kind of place for you .
Whether this is just a short stop on your backpacking journey, or you are looking to join a community of folks committed to travel, there is a spot for you at HI where you can belong.
These checks may include employmentverification, reference checks, educational qualifications verification, andcriminal record checks where applicable.
To us, travel isn’t just about going places, it’s also aboutmeeting people, discovering cultures, eating new food and most of all, learninghow people do things differently than we do back home.
Our mission is tobuild a community of conscious travellers who share a greater understanding ofpeople, places and cultures through our network of hostels and people.
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