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Stage - Coordinateur commercial H/F - Food & Beverage

4 months ago

Toronto ON, Canada Richemont Full time

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Client Experience Coordinator (Long-Term Temporary Assignment)- Bloor Street
Fixed Term
For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. In partnership with boutique management, support the execution of individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. As part of appointment support, assist sales associates to set the stage with impactful discovery and pre appointment browsing
Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell)
Assist the commercial and management teams with client development related activities, including data entry, various report management, and execution of client treatments
Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries
Partner with the Operations Coordinator to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization
Partner with the Operations Coordinator to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
Assist with inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples
Assist with special projects as needed
Develop fundamental brand knowledge to convey Cartier heritage and values
product handling, inventory control, transaction processing, including payments, etc.)
Remain current on all industry news, local/global competition, and connection to community
Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
Associate’s or Bachelor’s degree preferred

Technical skills / abilities
Excellent computer skills and use of technology
MS Office experience required; SAP knowledge preferred
Additional language skills are a plus
Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in
jewellery, watches and writing instruments.