Director of Online Content

4 weeks ago

Ontario, Canada Home and Community Care Support Services Full time

Interim Director, Community Engagement


Language Requirement:


English


Home and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on maintaining each patient's independence and dignity. We also provide long-term care home placement services, and facilitate our patients' access to the community-based services they need.



Engaging and collaborating with patients, families, caregivers, service provider organizations, health system partners and diverse communities across the province is vital in developing equitable home and community care for all.


The Director, Community Engagement is responsible for providing province-wide leadership in the implementation of the organization's patient engagement strategy, philosophy, programs and policies. The Director will work with patients, families, caregivers and key stakeholders (internal and external) to embed patient, caregiver and public engagement into various Home and Community Care Support Services (HCCSS) initiatives and its broader provincial mandate. The Director will also act as a key strategic advisor to the senior leadership team and HCCSS staff in ensuring that the patient, caregiver and public voice informs and impacts the quality of home and community care across the Province. The Director will also develop collaborative plans to help equip system partners, including patients and caregivers, with the tools to engage purposefully in improving the overall patient experience. The Director will be responsible for leading the creation of content and engagement opportunities for patients and providers to learn how to effectively engage with one another. This work will help patients, caregivers and members of the public, as well as health care organizations and professionals, across the continuum, to receive learning resources to help them fully embrace and engage patient-centered, system-level quality improvements. Through these activities, the Director will help further position HCCSS as an important provincial thought leader in this area.



Strategy Design and Implementation
Provide leadership in the design of the organization's patient and caregiver engagement strategy, philosophy, programs and policies that capture patient, family and caregiver voices through in-person and virtual engagement sessions, surveys, embedding patient advisors in organizational projects and keeping two-way communication channels open.
Identify and execute best practices that inspire a culture of patient engagement excellence at Home and Community Care Support Services (HCCSS) and throughout the health system.
Continually keep abreast of best practices in the field of patient engagement. Engage in discourse with the field and with engagement leaders across the province and country.
Relationship Management and Partnership
Build a provincial Patient, Family and Caregiver Advisory framework that includes a robust plan for ongoing engagement, to reflect the voices of our diverse communities.
Support Corporate and Stakeholder Activities
Provide learning resources to patients, caregivers, members of the public and health care professionals and organizations, to help them effectively engage with each other.
Bachelor's degree in health care, social science, or public policy disciplines (e.g. psychology, education/health education, medical, nursing, public health, sociology, public affairs or related disciplines) or equivalent combination of education and experience
Substantial progressive and related leadership experience in a health care or public policy environment that is normally attained over a five to seven year period
Extensive knowledge of engagement concepts, strategies and technical skills required in planning, execution and evaluation of engagement plans for internal and external audiences
Thorough knowledge of current trends in engagement planning and tactics, including in-person and virtual engagement sessions and other channels
Extensive knowledge of engagement policies and procedures, and patient and family centred care philosophy and/or frameworks
Self-directed with a capacity for managing, executing and evaluating many complex, competing projects and initiatives in evolving, changing and stressful environments.
Ability to be flexible and a tolerance for ambiguity in a constantly evolving organization and health environment.
Proven strategy development and project management skills.
English speaking and writing proficiency required with additional French speaking and writing proficiency ideal.
Shift: Monday-Friday, 8:30am-4:30pm (37.Office location: Home and Community Care Support Services Champlain welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in any aspects of the selection process.


Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.
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