Purser f/m

3 weeks ago

Ottawa ON, Canada Porter Airlines Inc. Full time

Reporting to the Manager, In-Flight Services, the YOW Purser, In-Flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft.

Responsible for control of the onboard service
Responsible to monitor the performance of Flight Attendants
Responsible to ensure Flight Attendant proficiency in their safety knowledge and that the highest standards of service are met on every flight
Responsible for the adherence of Porters Brand and Service Standards
Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard
Any other duties assigned by Manager, In-Flight Services

Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Fluency in English. Fluency in French is a preferred asset
Three (3) to four (4) years of experience working with the public in a customer service role is required
Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D)
Ability to meet required medical standards (including a drug test)
Previous work experience as an In-Charge Flight Attendant is considered an asset
Proven leadership skills from prior work experience
Excellent process analysis and problem-solving skills
Must successfully pass Initial Flight Attendant Training and maintain qualifications in order to operate as a Purser
Must have excellent safety and customer service knowledge
Must be able to work a flexible schedule, including weekends and holidays

Ottawa (Ottawa Macdonald-Cartier International Airport - YOW) #LI-Onsite
#Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Visit or follow @porterairlines on Instagram, Facebook and Twitter.
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